Senior People Operations Manager - Tottenham Hotspur Stadium

  • Job Reference: compass/TP/1314155/152549
  • Date Posted: 6 February 2024
  • Employer: Levy
  • Website: https://www.compass-group.co.uk/
  • Location: London
  • Salary: £45,000
  • Job Type: Full Time

Job Description

Senior People Operations Manager - Tottenham Hotspur Stadium

  • £45,000 per annum 
  • 5 out of 7 days per week 
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children) 
  • Aviva Digicare - Free annual healthcare check 
  • Exclusive Benefits & Wellbeing site (Perks at Work) 
  • Entertainment discounts - up to 55% off cinema tickets 
  • Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%) 
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia 
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards 
  • Meals on duty 
  • Vodaphone discounts 
  • Pension scheme and Life Assurance 
  • Employee Assistance Programme 
  • 23 days + BH's and additional day off for your birthday 
  • 2 days additional leave, following return from Maternity leave during first year back 
  • Competitive and supportive family benefits 
  • Day off for baby's 1st birthday 
  • Holiday purchase scheme 
  • On-going training & development and career pathways 
  • Professional subscriptions paid 
  • Financial wellbeing programme and preferred rates on salary finance products 

A role new role has become available for a senior people operations manager to join the team at Tottenham Hotspur, leading Matchday people operations and overseeing the constellation team of 4 on site. You will be the lynchpin between the Head of people and the constellation team at the stadium. This is a truly unique role, one that is integral to the stadium delivering its people goals for the future. 

The role is accountable for the operational delivery & planning of the People Operations function at Tottenham Hotspur to ensure that the right quantity and right quality of staff are booked for work, driving high levels of consistency where appropriate and ensuring excellent operational delivery.  

 

There will also be a responsibility for reporting and monitoring the variable payroll to ensure financial targets are met whilst meeting operational need. Staff welfare and adherence to employment law is essential to this role, as is supporting the strategies of the Central HR Team & Constellation regarding recruitment, retention, employee relations and any other relevant aspect of employee welfare. 

 

This role will also engage with the wider stakeholders in the business to ensure that there is a collaborative approach to enable staffing requirements. All departments are relevant to this role and there needs to be an insight into all areas of delivery including Retail, Premium, Beverage, Logistics, Culinary and Support Functions 

 

 

Key focus areas 

 

  • Leads and manages recruitment of over 2000 variable team members required for event days, working to ensure campaigns are kept fresh and we are the employer of choice  

  • Working collaboratively with HODs to determine all pre/post event & event day staffing requirements, never compromising on quality. Ensuring all types of events are considered - football, NFL, Concerts, Rugby or any other Events. 

  • Work with the HODs and Finance team to oversee and control labour in line with budget & forecast 

  • Work with the departmental People Operation teams within constellation to consistently drive down our agency usage.  

  • Support the operational delivery of staffing on both event days and on some non-event days so that the operation runs as smoothly as possible. This can be done by ensuring that there are set protocols in place with regards to check in, check out, allocation, overbook, staff journey, shortages, uniform, and any other aspect of the staffing function. 

  • Train, develop, mentor and coach the People Operations team to ensure that knowledge is imparted and standards are maintained. 

  • Partner with the Tottenham Hotspur client, namely Security & Cleaning to ensure we are meeting our obligations around our operation 

  • Support the Head of People Operations with any issues regarding employee welfare and employee relations 

  • Oversee and manage any incentives and drive our Reward & Recognition programme 

  • Work along side the Head of People Operations with any wider projects 

  • Be conversant with and adhere to all relevant areas of legal and company obligations in the following areas: Health & Safety, Food Hygiene, Fire Regulations, Employment Law & Payroll  

system 

  • Act as the gate keeper for policies & procedures within the People Operations department are adhered to and monitored 

  • Champion of staff welfare 

  • You should take an active part in helping to create a workplace that cultivates retention and consistency  

  • Challenge and continually review variable labour specifications within all areas to assess cost effectiveness 

  • Manages and processes payroll for all variable staff, ensure paid right first time 

  • Be a brand ambassador for Constellation, Levy UK & Tottenham Hotspur 

 

 

Person Spec 

 

  • You are full of energy and have a great passion for people and great service 

  • A leader in all you do helping to set the standards, motivate and manage your team.   

  • At least 2 years similar experience gained in a similar role 

  • Proven track record of working within given budgets and reporting labour and financial figures 

  • Experience with a casual workforce is essential 

  • Effectively juggles multiple priorities and timescales to ensure consistent service delivery 

  • Understand events delivery essential 

  • Can manage across stakeholder groups and delivers on promises 

  • Excellent administrative and organisational skills - attention to detail is imperative.  

  • Strong people management skills 

  • Diplomacy, discretion, and impartiality of judgment are key traits. 

  • Challenge in constructive way, the way thigs are done

 
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. 
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.  
We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.  
Focussed on doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.  
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage. 
We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.  
 
 
D&I 
At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered. Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard. 
We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate. 
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness. 
We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences. 
 
 Venues Collection 
The Venues Collection, a grouping of six, easily accessible properties located across the UK. With an array of both contemporary and historic meeting spaces, they also cater for every memorable moment: from christenings to birthdays, engagement parties to weddings and anniversaries to celebrations of life. Spaces to Meet, Spaces to Sleep, Spaces to Celebrate.