Senior Product Data & Content Specialist

  • Job Reference: 00457255-1
  • Date Posted: 11 October 2021
  • Employer: B&Q
  • Website: https://www.bandqcareers.com/
  • Location: Eastleigh, Hampshire
  • Salary: On Application
  • Sector: Consulting & Corporate Strategy
  • Job Type: Full Time

Job Description

About the role

Senior Product Data & Content Specialist

Permanent

£30,000 per annum + Pension + BUPA + ShareSave + 6.6 weeks holiday

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Product Data & Content Specialist and you'll be a big part of this.

This is a full time contract, Monday - Friday. At B&Q we have a hybrid approach to working to increase flexibility in when and where we work. For this role we are looking for someone to be able to work from our head office 2-3 days a week, with flexibility to work from home 2-3 days a week.

Key responsibilities

As a senior product content specialist you will be responsible for the content structure of new products launched to our digital platforms. You will need to program manage the definition and implementation of new product categories. Confident in customer behaviour & insight analysis, you will have a direct impact by co-ordinating product data and visual assets to aid their purchasing decision and drive revenue.

Key responsibilities of this role are:

  • Accountable for developing category specific product data requirements based on customer insight analysis.
  • Programme manage the delivery of key product launches and provide regular progress reports
  • Oversee workflow activities to support our new product setup, ensuring we deliver to deadline, to brief and at the quality standards outlines in the principles and guidelines.
  • Management of product selling content published digitally for specific product categories.
  • Deliver a consistent and cohesive experience for our customer, acknowledging customer decision and understanding the relationship and importance of product category differences.
  • Support resolution of product content discrepancies and manage improvement initiatives.
  • Design and copywrite rules to create impactful and informative product titles and introductions. Understand and utilise all attribute information and specification to create compelling outputs which is a balance of customer language, commerciality and delivers against SEO guidelines.
  • Establish yourself as a content expert and be the first port of call for all technical and product content queries for your category areas.

Required skills & experience

We are looking for someone who is:

  • A highly organised forward planner with excellent time management skills
  • A working knowledge of tools like Riversand (product data system), asset management, Photoshop preferable (but not essential as full training will be provided)
  • Product data management or CMS experience an advantage
  • Confident user of Excel and large data sets for planning and analysis
  • Confidence in learning new systems and processes

  • Uncompromising commitment to quality and delivering excellent customer experiences

  • A strong communicator with the ability to work well in a collaborative team environment

  • Experience in managing a programme delivery

What's in it for me?

As part of a great team, you'll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you'll be inspiring great things for our customers and the whole business, you'll do work worth caring about.