Service Catalogue Administrator

  • Job Reference: 2263
  • Date Posted: 17 November 2023
  • Employer: Capgemini UK
  • Website:
  • Location: Manchester
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

The job on offer

The Catalogue Request Manager is responsible for the day-to-day delivery of the Service Catalogue Management process and responsible for the effectiveness and efficiency of this process.

They ensure that the Service Catalogue is the single, accurate and consistent source of data on all authorised and operational IT Services, including details about the service, the timeframe for delivery, and the conditions of the Service Level Agreement for the service.

Reporting into the Request, Catalogue and Access Lead, this role works closely with supply chain users of the Service Catalogue as well as the associated roles for Request Fulfilment and Access Management.

Your role

  • Maintain all items in the Service Catalogue throughout their lifecycle, including associated workflows and attributes, working with Service Owners ensuring that information about each Catalogue item is relevant and up to date on the Service Catalogue
  • Work with the Service Request Analysts to maintain the accuracy of the Service Requests within the Service Catalogue ensuring that the information in the Service Catalogue is consistent with information in the Service Portfolio, Strategic design of the Enterprise Catalogue and Service Portfolio and drive toward a single system of engagement
  • Coordinate and facilitate discussions and working sessions between Service Catalogue Management and other processes, especially asset, configuration management, portfolio management, and request fulfilment
  • Ensure ownership of each Service Catalogue item by the appropriate Service provider is well understood. Complete regular reviews of the Service Catalogue with internal stakeholders and the supply chain to ensure relevance to business needs and requirements and services delivered to SL
  • Update and maintain the front end of the Service Catalogue within the relevant toolset, monitor the Service Catalogue queue in the ITSM Toolset, Review requests for changes to the Service Catalogue, for example additions, changes, removals. Design Service Catalogue models, Define the SRD for Requestable offerings, Define create and maintain SCM reporting

Your profile

  • Excellent communication skills, both verbally and in writing
  • Ability to clearly explain problems to both a technical and non-technical audience
  • Good analytical skills with the ability to identify trends and patterns
  • Computer literate, including a good working knowledge of relevant computer software
  • Ability to work towards and pass ITIL Certification

Why Capgemini is unique

At Capgemini we don’t just believe in Diversity and inclusion, we actively go out to make it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Get the future you want

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported 2022 global revenues of €22 billion.

Get the Future You Want |