Service Delivery Co-orindator
6 Month FTC (with the potential to move into a permanent position)
£19,000 -£23,000 per annum + Benefits
This position is currently home based due to the pandemic, however you will need to be able to travel into our office in Greater Manchester in the future.
Here at Serco we are looking for a Service Delivery Co-ordinator to join our successful OutPerform Solutions Team in Greater Manchester. Our OutPerfrom Solutions Team is an integral part of our Customer Services business unit which aims to provide scale, flexibility and access to the latest digital services for our customers - we are growing rapidly in Customer Services and our aim is to become an industry leader in the field.
As Service Delivery Co-ordinator you will provide support and assurance to for site specific administration and first line planning administration in relation to the Data base. You will undertake the processing of administration requests that include, holiday scheduling, adjustments to agent agendas, structure changes and changes to agents work patterns. You will provide support to the operational team leaders and duty managers on the day to day revisions of agent's performance to help balance business performance through break optimisation and facilitation of administering overtime, unpaid leave and toil.
What you'll need to do the role
You must have a strong understanding and experience using Microsoft Excel and hold a background in administration. Previous experience of planning or using workforce management systems would be advantageous.
You will need to be someone that embraces teamwork and thrives in a team environment. The successful Service Delivery Co-ordinator will communicate well with others and be highly organised.
Meaningful and vital work: We understand the culture of public service delivery and the obligations on us as a trusted partner to government.
A world of opportunity: Customer Service's is growing and developing, and you'll be able to contribute to and be a part of this.
Great people: We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
What we offer:
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships
- We offer flexible/agile working environments and the chance to buy annual leave as part of the Annual Leave Purchase Scheme
- A company passionate about diversity and inclusion
If you think this role would suit you, working in an exciting and challenging environment with like-minded individuals, please apply now and upload a copy of your CV and covering letter.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).