Service Desk Analyst

Job Description

At E.ON Next we're looking for the most ambitious, talented and creative people out there to join our brand new, fresh, start-up business. This isn't energy as you know it. This is new, exciting and waiting for stars like you to shape it. Do you love delivering for customers? Are you full of energy, ideas and passion?

A taste of what you'll be doing

Service Desk Analyst

Location:Leicester with travel to our other sites mainly Kingswinford

Salary Circa 25-35k

We're looking for an enthusiastic and resourceful Service Desk Analyst to support our cloud-based workplace (G-Workplaces), SaaS applications, and SMART Metering incidents.

We use Google Workplaces as our cloud infrastructure to manage user access, email, storage and devices across our environment. All our software solutions are SaaS / Web based and we work in a reactive and agile manor.

We have a light touch service for our user base, but we will still receive end user incident tickets, service requests and just general advice which is logged using Service Desk + which is our end user support portal. We also receive tickets in for other shared service providers from E.ON Core and partners that also need to managed and distributed.

We're very proud of our current tech stack. We are at the leading edge of technology and with the help and guidance of our Service Desk Analyst, we want to keep it that way.

If this sounds like you, then we want to hear from you!

  • Provide 1st Line Support to our colleagues for technical issues
  • Ticket dispatching between Tech teams and 3rd parties
  • Ticket escalations 
  • Complete service requests
  • Reporting on incidents and service requests
  • Asset Management
  • Leasing with existing software vendor and service providers
  • Updating a Knowledge base
  • Provide general advice over our collaboration tools (Slack)

We know what's important to us at E.ON Next, we're looking for the brightest and best to join our awesome Technology team and create the right culture to be the best.

We understand that these lists can sometimes be a bit intimidating and we don't mean it to be like that. If you get what we're on about here, send us your CV. We would rather chat through your experience than put you off because you don't tick every one of these boxes.

  • Extensive experience in enterprise end user IT support
  • Knowledge of E.ON SMART Metering
  • Excellent communication skills
  • Experience with hardware troubleshooting
  • Experience with User account management
  • Experience with Email systems
  • Experience with Operating systems - Windows, ChromeOS, MacOS
  • Experience with Mobile Operating systems - Android, iOS
  • Experience with Google Workspace apps (Sheets, Docs, Forms, Slides)

Plus, experience in the following would be a bonus:

  • Service Desk + knowledge
  • JavaScript
  • HTML
  • Process documentation and modeling
  • Rollout Project experience
  • Problem-solving
  • Strong communication and interpersonal skills
  • Familiarity with API's