Service Desk Support Technician

  • Job Reference: 220005C4
  • Date Posted: 22 June 2022
  • Employer: Fujitsu
  • Website: http://www.fujitsu.com/uk
  • Location: Fareham, Hampshire
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary Plus Bonus
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

Service Desk Support Technician

Based in Fareham with flexibility to support other areas within the Hampshire Region, United Kingdom

 

‘Yellow’

Are you looking for a career in IT that will provide training and skills in a 2nd line Support role? We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. This is a training role that will enhance skills of a talented technician in service support and provision of equipment to the military in support of training personnel.

You will be providing first line support to our customers and partners operating as a service desk technician. This will include first time fixes and solutions to enable fast resolutions to issues raised within the IT environment. We are looking for keen candidates with some knowledge of IT devices and an understanding of Windows 10 with some early experience of device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate.

The role is customer facing so the most important attributes are for you to be able to work within a team and able to converse well with our customers (Military) and corporate partners. This position is located at Fareham, Hampshire and may involve support at additional sites within a 10-mile radius. Operating on a rota Monday to Friday. The successful applicant may also engage in projects further afield from time to time. You will need to maintain a high level of customer satisfaction by clarifying the customers’ needs and ensure they are met whilst working within your agreed support role as defined by your Team Lead. Some of the key tasks and core skills are outlined below but you will also be involved with other work as directed and be expected play your part in contributing to the team’s ability to meet target SLA’s and KPI’s.

Due to the nature of our support requirements this is an office-based role.

 

Your role

We are looking for a Service Desk Support Technician to maintain service to our armed forces during training at our sites across the country. Your role will involve resolving all IT related issues, providing solutions and fixes where possible and escalating to our 2nd & 3rd line teams as appropriate. You will be required to record failures to IS Service Delivery, working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum.

Our Hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours.

Example shift pattern will be 0730 – 1500 & 0930 – 1800.

 

Your experience

Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:

  • Assign Service Desk Support Calls as necessary.
  • respond to and complete calls within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
  • Produce and maintain records, procedures and other documentation related to the IS Service
  • Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
  • Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

 

Achieve together
 

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.

 

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