Service Lead, Performance, Policy and Delivery

Job Description

This is a crucial position at the centre of our ambitious council. The role offers a fantastic opportunity to drive forward change and improvement, leading our high profile, well-respected and friendly Strategy, Policy and Performance team.

About the role 

You will be responsible for supporting the effective delivery of the council’s priorities. This includes making sure that the council has clear aims and objectives, as set out in our new Council Plan and its supporting strategies. You will be supporting the development of evidence-based policies, projects and programmes, and robust delivery plans which set out clearly how these will be delivered.

You'll develop a role as a trusted adviser, partnering with colleagues across the organisation, building trust and credibility. You will work with the senior leadership to embed a stronger culture of performance and programme management so that performance and progress can be measured, and action can be taken to address issues arising. You will play a lead role in strengthening the organisation’s use of data and analysis, in strengthening accountability and making sure that improvement and change is delivered.


About you 

The ideal candidate will be self-motivated and experienced in research and development of policy proposals. You will have a broad knowledge of the key issues and challenges affecting local government and proven experience of developing effective strategies and delivery plans. You will understand how to use data to manage performance, be able to provide oversight and challenge, and be proficient in the analysis of data and intelligence to develop insights that support operational and strategic decision-making. The ability to work flexibly, to balance competing priorities in a fast-paced environment, and to get to grips with new policy areas, new systems and processes quickly, is essential. 


With excellent communication skills, you will be able to collaborate and communicate effectively with colleagues across the organisation and external partners, providing sound advice and producing a range of high-quality and engaging materials and written reports. You will be able to motivate and support your teams, and ensure that work is delivered on time and to a high standard. You'll also need to understand the complexities of working in a political environment and be able to appreciate and respond to different perspectives.


About the council 

The council is set in a major tourism area with tourist attractions including Windsor Castle, Legoland and Ascot Racecourse and with the Royal Family on the doorstep. The borough is largely affluent, but also includes communities who are facing inequalities and disadvantage. This is an ambitious council, committed to improving the way it works as an organisation, to strengthening partnership working, and to achieving the best outcomes for our residents.   


The council operates a flexible system in relation to remote working arrangements however for this post there is an expectation of working in the office at least one day a week, and according to the needs of the business. 


To learn more about the role, please contact Becky Hatch, Assistant Director, Strategy and Communications at