Service Request Analyst
Vicinity of Stevenage
Are you someone who likes a challenge in your working environment as well as the role you are carrying out? Can you manage a varied work load and successfully deliver on all levels of Service Management? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver a world class Problem service? If this is your world, this is your opportunity to shape it for the better.
Shape your world
Reporting to the catalogue manager the successful applicant will manage and execute the request fulfilment process. Be initial point of contact for Customer/OSM to ensure requirements, issues and concerns relating to the Service Request process are raised and actioned. Process change requests through their lifecycle within agreed timescales.
In order to be successful in this role, you should be able to:
- Analyse the request for change prior to distributing it for review process, obtaining all missing data and scheduling.
- Respond to Change Management queries.
- Provide cover where necessary for the Service Request team.
- Be able to gain Security Clearance.
- Must have good communication skills
- Ability to learn quickly and under pressure
- Good teamwork skills
- Desirable - Experience across technologies such as:
- Working knowledge of CASD toolsets
- Service Request Management
Hours of Cover: 07:30 – 15:30
09:00 – 17:00
10:00 – 18:00
Shape your world and achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more, and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is really important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.
We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
Fujitsu has been recognised as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role, and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.