Site Reliability Engineer, AVP

  • Job Reference: R-00235001
  • Date Posted: 7 June 2024
  • Employer: NatWest Group
  • Website:
  • Location: Gurugram
  • Salary: On Application
  • Sector: Engineering, I.T. & Communications
  • Job Type: Full Time

Job Description

Join us as a Site Reliability Engineer 


  • You’ll manage the provision of stable, resilient, reliable applications with the end goal of minimising disruption to Customer & Colleague Journeys (CCJ) 

  • We’ll look to you to identify and automate manual tasks and implement observability solutions, ensuring a thorough understanding of CCJ across applications 

  • This is a great chance to work in a supportive environment with opportunities to advance your personal and career development 

  • We're offering this role at associate vice president level


What you'll do 


As a Site Reliability Engineer, you’ll collaborate with feature teams to understand application changes, participate in delivery activities, and address production issues to assist in the delivery of change that does not negatively affect the customer experience 


You’ll also be:  


  • Delivering automation solutions to minimise and eliminate manual tasks associated with maintaining and supporting the applications 

  • Ensuring in-depth understanding of the full tech stack on which the application resides and depends on 

  • Identifying alerting and monitoring requirements for an application, based on sound understanding of customer journeys 

  • Evaluating the resilience of the end-to-end tech stack on which the applications depend, and addressing weaknesses  

  • Seeking to reduce frequency of hand-offs in the end-to-end resolution of customer-impacting incidents 


The skills you'll need 


To succeed in this role, you’ll need experience of supporting live production services serving customer journeys with a demonstrable knowledge of ITIL processes and IT Security principles along with tools and techniques to prevent compliance breaches 


You’ll also need:  


  • Experience in deploymentand release services, automation and troubleshooting 

  • Experience of using industry standard engineering tooling  

  • Hands-on experience of configuring and tuning standard observability tooling  

  • Experience of taking on the support of new application and major releases into production 

  • Strong verbal and written communication skills