SME Hub Advisor

  • Job Reference: 524507
  • Date Posted: 15 September 2020
  • Employer: SSE PLC
  • Website:
  • Location: Reading, Berkshire
  • Salary: £22,178 to £29,290
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Duration: 12 Months

Job Description

Base Location: Reading

Salary: £22,178 - £29,290 depending on skills and experience

Working Pattern: Fixed Term, 12 months | Full Time, 37 hours per week | Working Differently options available

About the Department

SSE Business Energy's core business is supplying energy in a reliable and sustainable way to over 500,000 business customers in the UK ranging from start-ups to large national corporates. Through leveraging the strengths of the SSE Group, SSE Business Energy is able to support our customers to adopt a sustainable business approach through the provision of renewable energy, energy optimisation services and advice on how to use sustainability to drive business advantage. We work in partnership with all our customers to ensure that they are maximising the value from their energy contract and are using energy as a value generating asset that can influence better planning, greater cost control, improved working and product environments, reduced carbon footprint, stronger brand equity and more engaged staff.

What is the Role?

You'll be working within our SME Telephony Hub is a fast paced and rewarding role. This agile role involves working as a team to handle high volume inbound calls from our SME business customers. As part of this role, you'll build rewarding relationships both internally & externally, as you deliver SSE's unparalleled service levels, recommending the best solutions to suit our customers individual needs.

Its not just about being good at what you do - it's about enjoying what you do. We encourage and empower you to be imaginative, share your ideas, and produce work that you can be proud of.

What do I need?

To be successful you'll possess:

- Strong experience in sales or customer service

- Good proficiency of Microsoft packages

- Excellent communication and time management skills

- Ability to build good relationships with your customers

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and excellent benefits package. Click here to find out what else is on offer.

Next Steps

All applications should be submitted online, it doesn't take long.

To discuss any adjustments you may require submitting your application please get in touch with We'll let you know the outcome of your application after the closing date.

The successful candidate may be subject to the Company's verification and vetting process if their vetting level changes. This includes a basic criminal records check.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.