Store Support Advisor/ Admin

  • Job Reference: 00453945-1
  • Date Posted: 8 October 2021
  • Employer: B&Q
  • Website: https://www.bandqcareers.com/
  • Location: Doncaster, Yorkshire
  • Salary: £18,000 to £20,000
  • Sector: Retail & Consumer Products
  • Job Type: Full Time

Job Description

About the role

Store Support advisor/ administrator

Doncaster

39 hour per week

Permanent

£18,000 - £20,000

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Store support advisor / administrator and you'll be a big part of this.

Key responsibilities

  • Facilitate customer focused solutions to all enquiries whilst consider cost and impact to the brand.
  • Track and monitor reports including customer satisfaction surveys.
  • Receive and respond to queries from installers and colleagues.
  • Suggest and promote any ideas that may help to improve the service to both our internal and external customers.
  • Respond through all channels, phone, e-mail and Yammer. Supporting through to resolution, reviewing the issue and offering sensible solutions, including offering compensation when appropriate.
  • Achieve key objectives.
  • Support with systems enquiries, IMS, CRM, invoicing portal, anyjunk portal.
  • You may be required to undertake other duties from time to time as we may reasonably require.
  • Adhere to all policies and procedures relevant to your role.
  • Work with colleagues across the installation function to help and support them including sharing knowledge in your area of expertise to help drive service.

Required skills & experience

  • Knowledge of the installation service industry preferable
  • Knowledge of kitchen/bathroom/bedroom installations and product preferable
  • Working knowledge of MS Office applications
  • Excellent attention to detail, numerical and data entry skills
  • Methodical and logical thinker
  • Customer service experience
  • Confident communicator
  • Resilient under pressure