Subject Matter Expert (Cleaning)

  • Job Reference: 190724
  • Date Posted: 13 January 2022
  • Employer: Serco Limited
  • Website:
  • Location: West Midlands (B70 7NG), United Kingdom
  • Salary: £50,000 to £55,000
  • Sector: Trades & Services
  • Job Type: Full Time
  • Duration: Permanent

Job Description


Home Based - with travel across UK sites 

Permanent/Full Time 

£50,000-£55,000 pa + Great Corporate Benefits inc. Company Car & Private Healthcare


Serco delivers vital healthcare support services around the world - from the operational management of hospitals to the optimisation of patient experience and flow. Our experience reaches across acute, community, primary and private healthcare, increasingly with voluntary and social care partners. Our passion for care is enriched by our drive and capacity to innovate, and our unrivalled international expertise which enhances service quality, improves patient outcomes and reduces costs.


We are recruiting for an Associate Subject Matter Expert for Cleaning, to support our Health UK business unit working predominately in an acute healthcare environment. The successful candidate will report to our FM Specialist for Cleaning.


In the role of Associate SME you will be a subject matter expert in the field of Cleaning Services and will have a fundamental role in the implementation of the New National Cleaning Standards using a standardised cleaning methodology. The role will involve working with internal stakeholders to implement solutions that meet and exceed customer expectations for technical competency, process innovation, cost efficiency and quality. 


You will support the Serco Health business unit across a range of activities including operational optimisation & standardisation, bidding, re-bids and benchmarking. Operationally you will work with our NHS contracts looking at continuous improvement and operational excellence to meet set standards and client expectations. The Associate SME will be expected to develop new ways of working for our Cleaning teams on the ground. You will also be asked to train and develop our service teams at hospital sites.


The role will involve commercial modelling activity and/or rostering where we need to implement change or make improvements.


What you'll need to do the role


First and foremost, you should have previous experience in leading a cleaning service in a service provider environment. You should have worked in Healthcare and be fully conversant with the technical requirements of cleaning including Infection Prevention and Control.


You should be a change advocate who can see the importance of improving service and how that benefits all parties. There should be strong interpersonal skills as you will be working with various stakeholders at all levels.


Finally, flexibility is a must - you must be prepared to travel, as you will be expected to visit the contracts to work with the teams on site (Scotland through to Southampton and in between).



Why Serco


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - You'll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.


What we offer


  • Up to 6% contributory pension scheme
  • Serco benefits package - discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • Employee Assistance Programme
  • A safe and supportive culture
  • The chance to make a positive difference to people within our care
  • A company passionate about diversity and inclusion
  • Training Fees paid



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.