Support Services Manager

Job Description

We're currently recruiting a dedicated Support Services Manager to help ensure the smooth running of the operations in Healthcare on a full time basis, contracted to 40 hours per week.

As a Support Services Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
The purpose of this role is to work closely with the Trust Site Management, Medirest supervisory team and the supervisory team to ensure the efficient operation of all Soft FM services including domestic and catering departments. To offer training to the Medirest frontline staff to achieve compass standards and improve future Audit scores.This involves liaising closely with ward staff (NHS) to ensure that the service is meeting their requirements and constantly looking for ways to improve the service. Key Result Areas
  • Auditing all areas to ensure that high quality service is provided. 
  • Ensure the whole team are clean, tidy and wearing the correct maintained uniform.  
  • Inspect, record, monitor and if required act to ensure that the high standards are maintained, (complying with Health & Safety and Food Handling and Hygiene Regulations) and feedback to you manager.
  • Responsible for carrying out internal audits for cleanliness in relation to Soft FM contract specification which details frequency and number of audits.
  • Take lead of audit rectification program
  • Ensure supervisory team are following up with frontline staff to sign off rectification in a timely and professional manner. 
  • Compile client reports and track periodics of certain items (e.g. curtain change programme reports) on a monthly basis for the service.
  • Ensure that all equipment is used safely and in accordance with current regulations and company policies.
  • Report any accidents or near misses to your Area Manager and complete the relevant incident investigation pack if any employee or customer has an accident in the work area during their shift. Use the online AIR3 system to log accident or near miss to central functions.
  • Comply with all Health & Safety legislation which is laid out in the company's Health & Safety Manual, (COSSH procedures in the selection, use and recovery of cleaning chemicals and manual handling etc)
  • Report all maintenance issues and hazards following the local procedures.
  • Ensure hygiene levels are maintained in accordance with current legislation and provide a safe environment for customers and staff.
  • Develop good lines of communication and relationships at all levels within your team and with other colleagues, customers and key clients and stakeholders.
  • Understand security processes within the contract, in line with the company procedures.
  • Compile and produce reports from available management systems and assist with monthly report input.
  • Perform any reasonable and practical instructions as requested by your Manager appropriate to the needs of the Trust.
  • Train frontline staff in Compass and site specific cleaning standards.
Physical and Mental Skills
  • To possess good communication skills in order to liaise with a range of staff, internal and external customers and to provide and receive information on a range of issues some of which require independent judgement.
  • To have the ability to explain technical issues to staff, and to provide advice and instruction.
  • To possess knowledge of cleaning techniques through experience and training.
  • To possess good team leadership/supervisory skills and an understanding of the different roles and skills of team members.
  • Ability to make judgements and decisions using own initiative, which may be critical to the effective delivery of services.
  • An ability to plan and organise own work, including working to agreed targets and objectives and in unpredictable situations where demands are service led.
  • Understand Health and Safety at work in order to make judgements on compliance and resolve any issues.  
  • Good understanding of Manual Handling and Infection Control issues.
  • Manage auditing processes within your area/duties, in line with the Company and Trust procedures.

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/0705/87557001/52639927/WJ

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!