Support Team Assistant

  • Job Reference: 147941
  • Date Posted: 24 November 2021
  • Employer: Serco Limited
  • Website:
  • Location: Staffordshire (ST4 6RR), United Kingdom
  • Salary: £9.23 Per Hour
  • Sector: Healthcare & Medical
  • Job Type: Full Time
  • Duration: 6 months

Job Description

Support Team Assistant

Fixed term contract - 6 months 

Full time (37.5 hours per week) 5/7 incl. weekends, any time from 8.00-20.00 so you must be flexible

Shifts can be between 7.5 hours to 10 hours 

Location: Harplands Hospital, ST4 6RR

Salary: £9.23 per hour plus enhancements for night shifts or weekend work.


About the Role:
As the Support Team Assistant, you will be responsible for infection control through cleaning and maintaining the work area in line with work schedules in an efficient manner, ensuring a safe environment for all.  Duties will include cleaning floors, work surfaces, furnishings and related equipment. You will empty, dispose and replace clinical and domestic waste as directed and that all equipment and materials required to perform all cleaning tasks are maintained in a hygienic and safe condition across the wards, including bedroom and bathroom areas. Hospital cleaning is a vital part of overall health and safety, as it's a major contributor to controlling the spread of infections. 

You will also be responsible for setting tables, using a probe thermometer to check internal food temperatures and serving patients three meals per day, in addition to any drinks and snacks required, ensuring the tea trolley is always topped up. You will liaise with the nurses and catering staff regarding numbers of patients and any special food requirements, to guarantee patients are provided with the correct meals. You may also help and support patients in choosing their food and drinks where necessary and clean up any dishes after meals.

Please be aware that this is a fast paced and busy environment, hospitals require a lot of work to ensure patients are safe and support team assistant roles require a lot of physical and manual work. You will also be expected to work 10 hour shifts on some days dependent upon service delivery. 

About you
You will be interacting daily with patients whilst also maintaining a clean and infection free environment. It is therefore important for the successful candidate to be helpful, friendly, professional and compassionate with all patients, visitors and staff in the Unit. Good communication is extremely important, and we are looking for enthusiastic candidates who have a passion for working within a hospital environment.


Why Serco?
Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.


What we offer

  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.




About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).