Support Time & Recovery Worker (STR)

Job Description

Do you want to be part of an innovative, dynamic organisation that is committed to delivering the best care by the best people? We are looking to appoint people who are as passionate about high quality care as we are.

NELFT provides award winning community and mental healthcare for over 2 million people. We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

We are committed to the delivering the best care for our patients. The successful candidate will share this commitment and demonstrate our Trust values.

We are committed to continuous learning to improve patient outcomes so this means that we are also committed to the professional development of our workforce. We want to ensure you have the opportunity to grow and progress within NELFT, so take the first step on this journey by joining us now.


An opportunity has emerged for a motivated and appropriately skilled Support, Time & Recovery Worker (STR Worker) to join the Havering Access Assessment and Brief Intervention Team.

We are looking to appoint an experienced, highly motivated, enthusiastic, flexible and resourceful individual who is committed to providing support and assistance to service users in their recovery. You will also be expected to contribute towards supporting the continued development of the service. You will need experience of working with adults with mental health needs and an interest in working with service users in a community setting. The successful post holder will need to be flexible.

You will need to be able to work autonomously in the community and use your own initiative under the guidance of qualified staff. You will work closely with the team’s multi-disciplinary professionals to deliver effective and competent recovery focused care to adults with severe mental health needs, both in their own homes and in the local community.

The Havering Access Assessment and Brief Intervention Team is the central point of initial referral and access to secondary mental health services within the London Borough of Havering for people from the age of 18, who present with mental health needs. The team acts as a gateway providing initial screening and assessment of referrals that are potentially for secondary mental health services, and will provide, after assessment, short-term intervention as indicated, or signposting to other agencies as appropriate.

Havering Access Assessment and Brief Intervention Team works within the Recovery & Well-Being model.

The successful applicant should:

  • Be able to evidence a good General Education to GCSE or equivalent
  • Have relevant experience in mental health services where a degree of autonomous working has been required.
  • Demonstrate a knowledge of an understanding of the need to use an enabling approach
  • Be able to demonstrate the ability to work on their own initiative, have good time management skills and be able to prioritise workload effectively.
  • Be able to demonstrate well developed interpersonal skills especially when handling conflict and change, and should have the appropriate skills to facilitate the resolution of difficulties.
  • Show willingness to work unsocial hours when necessary and be able to provide high levels of emotional support to service users and carers.
  • The post can be emotionally demanding and the applicant will be expected to be able to address and explore this within supervision, team meetings and also within informal work related support systems.

The main responsibilities of the post include:

  • Visiting Service Users and, in conjunction with other qualified colleagues, devise and implement effective individualized programs of support.
  • Working independently as required and provide support with daily living to empower people to live independent lives.
  • Supporting service users to identify early signs of mental health relapse and alert appropriate staff involved in the person’s care.
  • Working in isolated situations with Service Users who may be vulnerable or at risk.
  • Establishing supportive and empowering relationships with the Service User and their carers.
  • As identified in the support plan, enable the Service User to maintain own personal care needs.
  • Monitoring and reporting any changes, both positive and negative, within the Service Users life to the Team and at other relevant times.
  • Supporting Service Users to gain access to resources to include benefits, welfare rights and health promotion.
  • Ensuring that the Service User understands who to contact within the different agencies involved in the support plan.
  • To take appropriate courses of action in an emergency

We work closely with a range of statutory and voluntary partners such as inpatient services, Home Treatment Teams, specialist drug and alcohol services, personality disorder services and psychological therapies. The Access, Assessment and Brief Intervention Team provide a single point of access to adult Mental Health Services in the Borough.

The team provides assessment and advice and acts as a signposting service to other teams and organisations as appropriate. They offer short term individual interventions and groups for service users aimed towards recovery and independence.

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).


Assessment/Interview info

At NELFT we set very high standards to ensure we provide quality services. We require prospective employees to carry out an online literacy and numeracy test, equivalent to NVQ Level 2. For more information regarding our assessments, please visit our website.  If you are shortlisted, invited for interview and successfully offered the post, you will be required to undertake an assessment for these skills during the pre-employment checks.


Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust.  All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment.  As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes.  The induction will be held at our head office in Rainham Essex


High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £3,722 to a maximum of £4,743).

 As an employee of NELFT, you will receive the following benefits:

  • Excellent working environments in a mix of state of the art and historic buildings
  • Agile working with outstanding ICT support
  • A long-standing and award-winning approach to Equality and Diversity with supportive networks for ethnic minority staff, staff with disabilities and LGBT staff
  • Staff Benefits including NHS Pension, childcare vouchers, a salary sacrifice car scheme, the MyTrustBenefits discount scheme, cycle scheme and Annual Leave Sale / Purchase scheme, trade union membership and a range of ambassadorial roles
  • A focus on staff health and wellbeing featuring subsidised gym membership, access to Mindfulness, walking groups and other wellbeing support.  

We have signed the skills pledge and are an accredited Improving Working Lives organisation. We are committed to staff development and offer opportunities which include a wide range of training options and an active Quality Improvement Programme

Equal opportunities employer

We are committed to equal opportunities and diversity, are Disability Confident and therefore welcome applications from all sections of the community, people of all protected characteristics.


Correspondence with us

You are advised to regularly check your emails (including any junk mail/spam folders) for correspondence related to this post. In the event of a high number of responses to any advert, NELFT reserves the right to close the vacancy early. If you do not hear from us within three weeks of the closing date then please assume you have not been successful on this occasion.