Switchboard Operator - Kings Mill Hospital

  • Job Reference: compass/TP/339597/66233
  • Date Posted: 20 November 2019
  • Employer: Compass Group Plc
  • Website: https://www.compass-group.co.uk/
  • Location: Mansfield
  • Salary: £8.71 Per Hour
  • Bonus/Benefits: £8.71
  • Sector: Accounting
  • Job Type: Full Time

Job Description

We are looking for a talented, enthusiastic and experienced Switchboard operative based at King's Mill Hospital. This role is key in providing excellent service to our client and customers

The ideal candidate will be able to provide a high quality comprehensive switchboard/ reception service.

3 days/7 Fully flexible between 07:00am-21:00pm, in return we can guarantee 18 hours per week. Must be flexible to work weekends. 

The successful candidate will have a flexible approach to their working week as current rota's within the switchboard department can be subject to change.

Job Description

Medirest is part of Compass Group UK & Ireland, who provide a full range of Hotel Services (including staff, patient and visitors catering, domestics, portering and security) at over 130 NHS Trust and private hospitals.

Main Responsibilities
  • To be polite, professional and friendly at all times with customers, clients and colleagues
  • To ensure the highest level of customer care is adhered to at all times
  • To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
  • To take personal responsibility for correcting customer or client service problems
  • Maintaining supplier, client and field relationship
  • Completion of helpdesk logs
  • System and call review as and when required
  • Escalation and Chasers with the field and suppliers alike
  • Maintaining of internal logs and reports
  • Enforcing and monitoring of SLAs
  • Assist colleagues in a willing and positive manner including assisting with other duties as required
  • Attend all relevant training sessions and meetings
  • Be prepared and trained to cover all additional roles within the department to ensure cover is maintained
The Ideal Candidate
  • Strong communicator
  • Self-starter
  • Team player
  • Trustworthy and honest
  • Diligent and has an eye for detail
  • Previous experience in administrative roles
  • Excellent working knowledge of Word, Excel and PowerPoint
  • Integrity and the ability to maintain a high level of confidentiality
  • High standard of literacy skills
  • Proven track record in planning, organisation and time management
  • Excellent telephone manner
  • The ability to maintain a high level of confidentiality
  • Can Do attitude
About The Company

Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

We offer great discounts such as discounted cinema tickets, gyms membership, food outlets and supermarkets as well as life insurance and the option to join the company pension scheme. We offer further training by offering an accredited qualification through our NVQ program.