Switchboard Operator - Kings Mill Hospital

  • Job Reference: compass/TP/339597/67775
  • Date Posted: 30 December 2019
  • Employer: Compass Group Plc
  • Website: https://www.compass-group.co.uk/
  • Location: Mansfield
  • Salary: £8.71 Per Hour
  • Bonus/Benefits: £8.71 - £8.71
  • Sector: Call Centre / Customer Service
  • Job Type: Full Time

Job Description

We are looking for a talented, enthusiastic and experienced Switchboard operative based at King's Mill Hospital. This role is key in providing excellent service to our client and customers

The ideal candidate will be able to provide a high quality comprehensive switchboard/ reception service.

3 days/7 Fully flexible between 07:00am-21:00pm, in return we can guarantee 18 hours per week. Must be flexible to work weekends. 

The successful candidate will have a flexible approach to their working week as current rota's within the switchboard department can be subject to change.

Job Description

Medirest is part of Compass Group UK & Ireland, who provide a full range of Hotel Services (including staff, patient and visitors catering, domestics, portering and security) at over 130 NHS Trust and private hospitals.

Main Responsibilities

-Dealing with internal and external enquiries, all the emergencies within The Trust and contacting personnel when requested by means of the bleep or paging systems.

-Keeping daily diary of on call personnel amending the information when changes occur. Changing rota's, keeping records of annual leave of Consultants, Doctors and Key Personal. Holding list of Interpreters.

-Record times and dates of all untoward incidents requiring Switchboard involvement including :- priorities, traumas, major incidents & fire alarms.  Also record date/times of any system failures.

-Order and record details of any taxi/courier services requested.

The Ideal Candidate

-As the switchboard is generally the first contact with the Hospital, operators are required to be polite, efficient and knowledgeable

- Strong Telephonic skills

-Excellent communication and interpersonal skills

-Effective organiser

-Computer Literate

About The Company

Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

We offer great discounts such as discounted cinema tickets, gyms membership, food outlets and supermarkets as well as life insurance and the option to join the company pension scheme. We offer further training by offering an accredited qualification through our NVQ program