Switchboard/Reception Operator

  • Job Reference: 158044
  • Date Posted: 10 September 2021
  • Employer: Serco Limited
  • Website: https://www.serco.com/careers
  • Location: North Yorkshire (TS4 3BW), United Kingdom
  • Salary: On Application
  • Sector: Administration
  • Job Type: Flexi
  • Duration: Permanent

Job Description

Switchboard/Reception Operator

James Cook University Hospital

Casual Contract (must be flexible to cover mornings, evenings and weekends)

Salary up to 19,337 FTE


James Cook provides a wide range of district general hospital services and specialist services such as neurosciences, renal medicine, spinal injuries, major trauma, cardiothoracic, vascular surgery, gynaecology, urology, cochlear implant and cancer services.

It has a 24-hour emergency department which houses the major trauma centre for Durham, East Cleveland, Tees Valley and North Yorkshire and has its own helipad.

We are looking for a Switchboard/Reception Operator to provide a switchboard and reception service in a high quality, efficient and cost-effective manner that meets the needs of the Trust, patients, staff and visitors. Serco provide this service 24/7 over 365(6) days a year.

You will ensure that all switchboard and reception functions are undertaken in a professional, competent and safe manner, Comply with the Company's policies and procedures to ensure efficient and effective service delivery. You will be accountable for supporting the Switchboard Supervisor to ensure full service is in compliance with the ISO 9002 procedures and meets performance standards, undertake duties as identified by the Switchboard Supervisor and management and ensure performance targets are achieved to agreed standards.

The successful candidate will carry out duties including logging calls, fire alarms and cardiac arrest incidents, log and respond to alarms raised on alarm panels/VDU's etc, logging and issuing portering requests and issuing keys.


What you'll need to do the role

To be considered for the role you must have a customer focused background, hold experience of managing high-volume switchboard/reception duties, have a professional approach and be computer literate.

A basic Food Hygiene Certificate / NVQ qualification or equivalent is desirable but not essential.


Why Serco?

Meaningful and vital work: Working within soft services at Serco means that you'll play a critical role in ensuring that patients continue to receive the care they need 24/7.

A world of opportunity: It takes a diverse team to support a hospital and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.

Great people: Hospitals are busy places and you will find yourself interacting with staff, patients, visitors and of course your supportive team. You will be a significant part of the hospital.


What we offer

Up to 6% contributory pension scheme.

Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

The chance to make a positive difference to the wider public.

Interesting, varied and enjoyable work.

A company that recognises your contribution.


About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.