Systems Administrator - Azure AD/Email

  • Job Reference: 158083
  • Date Posted: 8 September 2021
  • Employer: Serco Limited
  • Website:
  • Location: West Midlands (B91 3QJ), United Kingdom
  • Salary: £55,000 to £60,000
  • Sector: I.T. & Communications
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Job Title: Systems Administrator - Azure Active Directory/Email

Base location: Solihull with UK Travel

Salary: Up to £60,000

Must be able to attain SC Clearance


As a global company of 50,000 employees, IT is at the heart of many of the vital services that Serco provides including caring for vulnerable people, managing complex public services and heavy rail and hospital operations. Whenever we look to innovate, IT underpins the systems and services that help us to make a difference to thousands of people every day. As the Systems Administrator for Active Directory/Email you will provide senior level support services for users and the organisation. You will play a key role in ensuring service requests are appropriately executed and the live service environment is operating correctly. You'll also ensure the live service is being maintained correctly across the SIAM process model and they support Incidents as required by providing insight and practical technical expertise.


This is a collaborative role, functioning as part of a multi-disciplined team, to provide service delivery and continuous improvement in the service line. The service is of a global nature, but the you will be focused on supporting UK and Europe programs providing SME guidance, and support for the technical areas of responsibilities surrounding Azure Active Directory (AD) and email services.  Opportunities will be available to cross train in other service areas.


In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.


What you'll need to do the role?

Firstly, you'll need demonstrable expertise administrating Azure Active Directory within a large and complex organisation. You'll also need an understanding of how the M365 applications and services interact with Azure AD with the ability to administrate and troubleshoot Exchange and/or Hybrid Exchange service. You'll need to be proficient in PowerShell Scripting and lastly, to be successful in this position you'll need a broad-base knowledge of IT technologies including Active Directory, Azure (as it relates to 365), Email, Unified Communications, Networking, Windows Server and Security.


Why Serco 

Meaningful and vital work: As part of a highly collaborative team, you will contribute to our IT Operations, supporting the wider business in delivering essential services to our government and local authority clients.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won't be hard to find.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.  


What we offer 

  • Up to £60,000 base salary
  • Up to 6% contributory pension scheme 
  • An autonomous and supportive culture 
  • The chance to make a positive difference to public sector services
  • A company passionate about diversity and inclusion 




By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 



Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident level 3 employer and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 


At Serco we support fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.