Team Expert

  • Job Reference: 104431
  • Date Posted: 7 January 2021
  • Employer: Serco Limited
  • Website:
  • Location: Hertfordshire (SG1), United Kingdom
  • Salary: £25,000
  • Sector: Call Centre / Customer Service
  • Job Type: Full Time
  • Duration: Undefined

Job Description

Team Manager

Full time (37.5 hours per week)
Location: Hertfordshire County Council, Stevenage
Salary: from £25,000 per annum


About the Role:

The Team Manager is responsible for the line management of a team of Customer Advisers, who provide the initial point of contact for Hertfordshire citizens and businesses. The manager will also oversee any admin duties within the team to ensure delivery against agreed KPI's. 


The Team Manager will Identify training and development needs and monitor the quality of the service being delivered and support the Contact Centre Manager in achieving service levels by maintaining a positive, motivated team dedicated to the delivery of excellent customer service and committed to the business objectives of the team. 




About you

The successful candidate will be an excellent communicator with managerial experience in a similar role. You will be expected to motivate and develop members of your team, so we are looking for someone who is passionate about leading effectively.




Why Serco?

Meaningful and vital work: Working within a council partnership at Serco means that you'll play a critical role in ensuring that customers continue to receive the support they need.


A world of opportunity: It takes a diverse team to support a council and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.


Great people: Council partnerships are busy places and you will find yourself interacting with staff, customers, visitors and of course your supportive team. You will be a significant part of Serco.


What we offer

  • Up to 6% contributory pension scheme.
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • The chance to make a positive difference to the wider public.
  • Interesting, varied and enjoyable work.
  • A company that recognises your contribution.



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).