Team Leader - HMP Kilmarnock

  • Job Reference: 145641
  • Date Posted: 13 July 2021
  • Employer: Serco Limited
  • Website:
  • Location: Ayrshire (KA1 5AA), United Kingdom
  • Salary: £23,560
  • Sector: Law enforcement & Security
  • Job Type: Full Time
  • Duration: Permanent

Job Description


Mauchline Road, Kilmarnock, KA1 5AA

Salary: £23,560

Permanent, Full-time, 38 Hrs


Here at Serco, we are looking for an experienced Team Leader to join the Standards Audit Unit team at HMP Kilmarnock. Reporting into the Assistant Director - Business Services & Governance, you will be responsible for maintaining the systems and providing assurance on operational, organisational, and contractual compliance within the establishment. You will also hold responsibility for the development of management information systems, ensuring that critical business statistical data is collated, maintained, analysed, and reported. Additionally, this includes ensuring that relevant audits are planned, implemented, and completed.


As our new SAU Team Leader, you will be responsible for co-ordinating with the Assistant Director and SAU Auditors (Operations/Governance/Compliance) on the planning and completion of audits, and as a primary contact for the Scottish Public Services Ombudsman (SPSO). A key part of your role will include ensuring procedures are followed in relation to legal correspondence, litigation, Freedom of Information Scotland Act (FOISA) as well as General Data Protection Regulations (GDPR). Other key activities will include:


  • Undertaking auditing of systems and processes in contribution to delivery of an SAU Audit Calendar to assure the establishment of compliance with customer requirements, HMIP, legislative requirements e.g. HS&E, Facilities Management, Serco Management System (SMS) and other specific regulatory requirements along with targeted audits as required.

  • Managing an electronic system to provide assurance on the allocation and effective implementation of actions from Scottish Prison Service (SPS) Controller Department audits, Governors and Managers action notices, internal audits, Serco Group and any other third-party audits.

  • Ensuring that all activities conducted in the Performance and Compliance function, meet all Health and Safety requirements and that there is an awareness of environmental issues designed to reduce the carbon footprint through reduced waste and increase recycling.


What you will need to do the role:


First and foremost, you will have proven experience in driving performance, where possible within a custodial setting, with the ability to manage and develop staff appropriately, utilising Personal Development Review, and other people management procedures. Due to the nature of the role, you will need to have previous experience of implementing, managing, and monitoring new & existing processes, whilst dealing with different issues concurrently to meet tight deadlines.


To undertake this role successfully, you must have good IT skills with either existing knowledge/experience of PR2 and CMS or a willingness to develop knowledge and skills in this area, as this will be a key part of your role. As SAU Team Leader, you will need to have strong interpersonal & communication skills with an enthusiastic approach to delegating and motivating others to achieve within your team.


This is a great role for someone who is confident in their ability to work proactively using their own initiative, as well as the ability to work effectively with senior colleagues from other functions. Accreditation as a Prisoner Custody Officer is advantageous but not essential.


Why Serco:


Meaningful and vital work - The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives


A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You'll be able to broaden your experience and apply your skills in new ways.


Great people - We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment. 


What we offer:


  • Serco Benefits package

  • Up to 6% contributory pension scheme

  • Employee Assistance Programme

  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.

  • A safe and supportive culture

  • The chance to make a positive difference to the prison and court systems

  • A company passionate about diversity and inclusion



About Serco


At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).