Team Manager

  • Job Reference: 525575
  • Date Posted: 12 January 2021
  • Employer: SSE PLC
  • Website:
  • Location: Cardiff
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Contract
  • Duration: 12 Months

Job Description

Base Location: Cardiff

Salary: from £32,851 depending on skills and experience

Working Pattern: Fixed Term Contract - 12 months | Full Time - Flexible working patterns available

About the Department

Energy Customer Solutions (ECS) is the face of SSE to our customers in GB and Ireland, providing leading and reliable B2B services as well as leading retail solutions for our B2C customers.

SSE Energy Customer Solutions core business is supplying energy in a reliable and sustainable way to over 500,000 business customers in the UK, ranging from start-ups to large national corporates. Through leveraging the strengths of the SSE Group, ECS is able to support our customers to adopt a sustainable business approach through the provision of renewable energy, energy optimisation services and advice on how to use sustainability to drive business advantage.

We work in partnership with all our customers to ensure that they are maximising the value from their energy contract and are using energy as a value generating asset that can influence better planning, greater cost control, improved working and product environments, reduced carbon footprint, stronger brand equity and more engaged staff.

What is the Role?

You will be responsible for co-ordinating, motivating, encouraging and empowering your team in our Metering Services dept within Business Energy.

Metering Services provides support to Business Energy by arranging and managing metering work for customers, ensuring the billing system is operating accurately, updating service provider and networks systems, Smart & AMR installs, in addition to managing Xoserve gas volume discrepancies.

The role is likely to be managing our gas metering processes, though will be decided depending on the candidates experience.

Your role will include; coaching and mentoring your team, delivering regular team meetings and one to ones and manage performance, SLA's, resource and time management where required.

You will build relationships with all stakeholders and ensure your team deliver industry leading customer service.

The position is offered as either a Trainee Team Manager or Team Manager depending on experience.

What do I need?

To be successful in this role you will need to have either previous experience in a managerial role or a relevant role: customer services experience, interpersonal and communication skills, and the ability to lead, inspire and develop your team.

You will need be commercially and competitor aware, have strong analytical skills, a methodical approach, good organisation skills, high professional standards and accuracy ensuring all work is completed to the highest standards and meet compliance.

A good knowledge of Microsoft Office packages, Word and Excel are desirable and you will be expected to demonstrate a flexible approach in the workplace.

Our Benefits

We're committed to ensuring we offer our people a great place to work, with competitive salary, contributory pension plan and benefits package.

Next Steps

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch with myself Ann Fahy or

If you successfully secure a role with us, you'll be required to complete our pre-employment screening process before joining.

About SSE

We all have different skills here at SSE and that's what makes us stand out. We all take pride in a job well done and share the belief that an inclusive culture is key to our success and vision for the future. Above all, safety is at the heart of everything we do at SSE and we live by the mantra 'if it's not safe, we don't do it'.

SSE is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.