Technical Analyst

  • Job Reference: 10095163
  • Date Posted: 2 February 2024
  • Employer: Capita plc
  • Location: Bedford, Bedfordshire, England
  • Salary: On Application
  • Sector: Engineering
  • Job Type: Full Time

Job Description

One Technical Services provide technical expertise to Capita One customers and to the Capita One business. The analyst team has a primary remit to provide technical expertise covering product support, usually on a chargeable basis. The team is also required to provide help and support for the Technical Consultancy team, and to play their part occasionally in the form of onsite visits.

The team consists of multi-skilled technical analysts with Oracle and Microsoft disciplines. Fundamental to the role of Technical Analyst is effective resource management, technical competency and commercial acumen.

The post holder will be expected to be a highly motivated and customer-centric individual who works well within the team and aims to reach and exceed targets and standards set by the team leader and Technical Operations Manager.

The Technical Analyst has a responsibility to ensure that service levels are met and that both customers and internal departments receive a timely response to their requests.

Capita is looking for a Technical Analyst - Homebased Role!

One Technical Services provide technical expertise to Capita One customers and to the Capita One business. The analyst team has a primary remit to provide technical expertise covering product support, usually on a chargeable basis. The team is also required to provide help and support for the Technical Consultancy team, and to play their part occasionally in the form of onsite visits.

The team consists of multi-skilled technical analysts with Oracle and Microsoft disciplines. Fundamental to the role of Technical Analyst is effective resource management, technical competency and commercial acumen.

The post holder will be expected to be a highly motivated and customer-centric individual who works well within the team and aims to reach and exceed targets and standards set by the team leader and Technical Operations Manager. The Technical Analyst has a responsibility to ensure that service levels are met and that both customers and internal departments receive a timely response to their requests.

What you'll do:

  • provide technical services to Capita One customers and to the Capita One business for on premise and SaaS based solutions.
  • to investigate technical issues with the One Education software and resolve these in a timely manner
  • complete scheduled system upgrades of the One Education software on the Hosted web services.
  • to assist the Capita One Education service desk in their investigations at a technical level.
  • work towards targets and goals as set out by the Technical Services Team Leader and demonstrate an understanding of how you will achieve these in your regular review meetings.
  • proactively seek out new opportunities which will help deliver increased service levels or quality improvements
  • work with the wider business such as Product Delivery, Product, and Sales to provide sound technical advice and guidance toward the continual improvement of our products and services.
  • work closely with other team members and other teams, ensuring you continually develop and improve both your own and the team's knowledge, skills and behaviors to help maximise performance
  • be a Subject matter expert on at least one key technology
  • to partake in specified technical and operational projects

What you'll need: - good customer service experience

- excellent communication skills

- ideally Windows Server experience or exposure

- ideally a service desk background

About Capita One

At Capita ONE, we're keeping society moving. Our technology is helping deliver public and community services which make the difference to children, young people and families. We're partnering with 120 local authorities and 200 of the UK's largest housing providers to support them with everything from social housing to social care, benefits and payments. Our team is passionate about people and many of them have come to us directly from local authorities and the public sector.

What's in it for you?

  • 23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
  • company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
  • voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.