Technical Lead - Managed Desktop Service

  • Job Reference: 130265
  • Date Posted: 13 July 2021
  • Employer: Serco Limited
  • Website:
  • Location: West Midlands (B91 3QJ), United Kingdom
  • Salary: £45,000 to £50,000
  • Sector: I.T. & Communications
  • Job Type: Full Time
  • Duration: Permanent

Job Description

Job title: Technical Lead - Managed Desktop Service

Base location: Solihull with UK Travel 

Salary: Up to £50,000


As a global company of 50,000 employees we rely on the EUC (End User Computer) Standard Service team for many of the services providing centrally managed desktops, laptops, tablets and mobile devices to UK&E, Corporate and Secure users. This is currently supporting nearly approximately 12,000 users. As the Technical Lead, you will be responsible for the overall architecture, high level design and engineering configuration of the EUC Standard Service, working with suppliers and operational teams to continually review the technology currency and deployments to assure fit for purpose and performance.


This is the key role for day-to-day and long-term technical management of the EUC Standard Service functionality and performance. You will be responsible for the development and ongoing management of technical architecture and High-level design across the entire lifecycle, identifying and controlling technical costs of the service.

This role encompasses numerous activities from supporting service management in addressing systemic/design issues to acting as a cross-functional link across delivery teams, most prominently between Operations and partner/3rd party teams.

In return we can offer a supportive and collaborative environment that respects work/life balance and ultimately contributes to the delivery of vital public services in the UK.


What you'll need to do the role

Firstly, you'll need an industry recognized architectural certification and experience in IT Architecture Design within a TOGAF aligned organisation. You'll need a demonstrable track record in defining, High-Level architecting and developing configuration deployment designs for enterprise scale infrastructure and application. Whilst knowledge of a broad spectrum of IT technologies and services is extremely beneficial, you will need extensive experience with Mobile Device management, specifically Airwatch and Microsoft Intune. Lastly, you'll need to be or able to achieve SC clearance.

Why Serco?

Meaningful and vital work: As part of the IT team, you'll be able to strongly influence the business units' efforts that help us to deliver essential services that make a real difference to society.

A world of opportunity: Working for a globally operating business delivering essential services across 5 vital sectors, you can build a fulfilling career doing work aligned to your strengths and interests.

Great people: You'll find yourself working with a variety of highly motivated, supportive and experienced colleagues, where no two days are the same.


What we offer

  • Up to £50,000 basic salary
  • Contributory pension scheme
  • An autonomous and supportive culture.
  • The chance to make a positive difference to public sector services.


By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 




Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


We're a Disability Confident employer and are committed to equal opportunities. If you have any additional queries, requirements or you need more time to apply, then please contact our recruitment team directly on 0345 010 4000. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.


Serco supports fair access to employment for those with unspent criminal convictions through the Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).