Telephone Business Development Manager

  • Job Reference: Req0947084
  • Date Posted: 22 June 2022
  • Employer: Santander
  • Website:
  • Location: Manchester, Greater Manchester
  • Salary: On Application
  • Sector: Banking & Financial Services
  • Job Type: Contract

Job Description

Join our community.

At Santander, we've built strong, effective and loyal relationships with our mortgage intermediary firms.

We've done this by providing a best-in-class service. And this is where you'll come in. You'll enhance our relationships by supporting our registered IFAs and brokers. You'll provide them with guidance and support, educating intermediaries about our mortgage proposition, mortgage products and risk policy.

Listening to our customer's needs and clarify their objectives will increase our customer loyalty, you'll play a key part in this.

The difference you'll make.

  • Building, developing, and maintaining Santander's intermediary relationship by supporting our IFA and brokers in alignment with our field-based Business Development Managers.

  • Managing and proactively contacting intermediaries to educate them on our full mortgage proposition encourage new mortgage business.

  • Educating intermediaries on our risk policy, application submission, packaging requirements and communicating underwriting decisions.

  • Working in alignment with field-based business development managers to deliver the regional target

What you'll bring.

  • Proven experience working in a high-volume contact centre environment.

  • Excellent telephony experience and the ability to deliver excellent customer service.

It would also be nice for you to have.

  • Knowledge/background in mortgages/intermediaries is an advantage.

  • Evidence in building and sustaining strong relationships.

  • Being able to learn and retain knowledge and information.

  • Communicates in a clear, confident, and personable manner

  • Experience in outbound contact centre roles and panel management.

What else you need to know.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video conference where possible.

This is a 12-month fixed term contract, which can be based in Glasgow, Manchester, and surrounding areas.

Learn more about our benefits and family friendly policies

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

  • 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

  • Share in Santander's success by investing in our share plans

  • Support your favourite causes through charitable giving and our community partnerships

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What to do next:

If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at or call 0870 414 9080.

Why not join our talent community where we'll keep you updated with all the latest news and job information? Simply register your details on our careers site, 'Join our Talent Community'.