Tenancy Management Officer

Job Description

Hinckley & Bosworth A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

Tenancy Management Officer
Grade 6, £31,364 up to £35,745 per annum pro rata plus essential car user allowance of £850 per annum
37 hours per week, permanent contract

We require a member of staff within the Housing team to provide a frontline customer focussed housing service, working within the Tenancy Management team.

The successful candidate will be responsible for dealing with a variety of tenancy management issues across their patch. This can include but is not limited to; maximising rental income, enforcing the tenancy conditions, supporting and signposting vulnerable tenants and dealing with sensitive issues.

Candidates must have excellent organisational skills, the ability to communicate well at all levels; have initiative, work well in a team and have experience of working with vulnerable people and dealing with sensitive issues both on the phone and by interviewing members of the public. Candidates will also be required to work from home, work from the office, and work within tenants’ homes on a regular basis.

You should also good IT skills and the ability to use Microsoft Office and have the flexibility needed to conduct some out of hours working.
We operate a ‘hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough

Closing date: 21 June 2024        

Interview date: 1 and 2 July 2024 

We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.