Tenant Liaison Officer

  • Job Reference: R0008107
  • Date Posted: 6 July 2021
  • Employer: Centrica
  • Website: http://www.centrica.com/careers
  • Location: West Midlands
  • Salary: £20,000 to £30,000
  • Bonus/Benefits: Company Vehicle, Fuel Card, Pension
  • Sector: Engineering
  • Job Type: Full Time

Job Description

PH Jones are looking for experienced Tenant Liaison Officer to join our Social Housing team in Birmingham, Coventry & Leicester working for Midland Heart. We are looking for people who are caring and empathetic and someone who understands the support needs of a diverse cross section of customers.

  • £20,000 rising to £30,000 per annum dependant on experience and if Gas Safe Registered
  • Permanent 40 hours a week, 8am - 5pm
  • Fully Costed Vehicle & Fuel Card
  • Phone, laptop, uniform and safety equipment provided
  • Based from home with some work in the local geographic contract area

Main Responsibilities:

  • Managing tenant complaints
  • Visiting customers in their own home
  • To assist in managing our installs and service programme on our social housing portfolio
  • Assisting our operational management and planners in gaining access properties and making contact with tenants
  • Manage client relationships to engage on access procedures, installation programmes and community engagement
  • Take first line responsibility for the safe, efficient and effective work delivery and customer satisfaction
  • Uphold PH Jones and British Gas company standards at all times


  • Must hold a valid in date driving licence with no more than 6 points
  • Must have the right to work in the UK
  • Knowledge of Microsoft Office Programs
  • Gas Safe Registered preferable


  • Social Housing Experience desired
  • Great organisational skills are required
  • You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
  • Strong customer service skills and confident in your dealings with both the internal stakeholders and external customers
  • Have a working knowledge and understanding of contract parameters and their implications


  • Holiday 25 days + bank holiday
  • Full sick pay following successful probationary period
  • Company matched contribution Pension Scheme up to 3%
  • Group income protection, Life Assurance & Accident Insurance
  • Level 2 Private Healthcare plan (Partial subsidy with Company)
  • Take Part in an Electric Vehicle Trial. Company Target to be have full electric fleet by 2025
  • Renewables Upskill Potential (Net Zero Carbon)
  • Online GP service
  • Annual pay review
  • Access to Centrica internal vacancies
  • Centrica Benefits via the Offer Store - Offers with high street partners and discounts

At PH Jones we want everyone to feel like they are part of a caring business who benefit from being part of Centrica Plc, a FTSE 250 company. Our employees play a key role in driving forward with our strategy. Our reward packages ensure we recognise passionate and hardworking members of the team with many great opportunities to develop your skills and progress your career both within PH Jones and the wider Centrica Group.

Everything we deliver to our customers is underpinned by our ways of working which ensure we work to safely and everyone returns home to their families.

PH Jones was acquired by British Gas in 2011 and is a key member of the Centrica Group. You will be joining a growing team of permanent and contract heating engineers to meet the needs of our customers when they need it most.