Training Equipment Technician (2nd Line Support)

Job Description

Training Equipment Technician (2nd Line Support)
SF31922
Business Unit - Marine Training
HMS Collingwood

About the Role
As a Training Equipment Technician within our Marine Training business you'll be supporting us as we deliver world-class training both UK and Internationally. With over 800,000 training days delivered so far we equip people to operate and support the most complex marine platforms, logistics and equipment - using our collaborative, customer centric approach.

In this role, you would be delivering high quality maintenance on specific IT system and training equipment. You will be working in a small team providing 1st and 2nd line support to ensure all incidents are managed in line with agreed SLA's.


Other responsibilities will include:
* Provide user support to ensure the effective and timely resolution of technical problems, keeping users informed of the status of their request for support.
* Update and maintain the register of IT assets.
* Document solutions to problems regarding IT Hardware/Software and configuration and record them appropriately.
* Ensure backups are completed in accordance with system specific processes.
* Manage and Deliver Hardware/Software deployment as required.
* Build PC and Mobile Systems in line with contract and customer requirement.
* Monitor system alerts and reports and respond appropriately to all issues arising.
* Ensure the appropriate installation, maintenance and disposal of IS Equipment.
* Engage as required with contractors and suppliers of IS equipment.


What do I need to do the role?
* Experienced in 2nd line IT support
* Previous experience of fault finding, diagnosing, repairing and maintaining IT Systems and basic networking
* Previous experience of Active Directory user Account management
* Excellent working experience and knowledge of Windows based products such as Desktop OS and Office including the deployment and through life support
* Full UK Driving License
* ITIL foundation, Microsoft certifications and qualified academically in a relevant IT subject matter (desirable)

What do I need to do the role?
* You should hold or have the ability to obtain full SC clearance
* You will work a 37 hour working week with typically an earlier finish on a Friday

About Babcock International
For more than a century, Babcock, the Aerospace and Defence company, has been trusted to deliver bespoke, highly-skilled engineering services. We help customers in the UK and around the world to improve the capability, reliability and availability of their most critical assets within the four market sectors of Marine, Land, Aviation, and Nuclear, underpinned by a deep understanding of technology integration, unique infrastructure and specialist training.

We're committed to providing a great employee experience in a supportive and engaging environment. The benefits you can expect to enjoy include a generous holiday entitlement, competitive money purchase pension scheme with life assurance and a share ownership scheme. You'll benefit from excellent career and learning and development opportunities to ensure that you grow and achieve your full potential.

Application Guidance
All applications should be made online. Please use a desktop PC or laptop to create your account and apply for a job. Once you've completed this you'll be able to apply to jobs from mobile devices.
If you experience difficulties please visit our website. Recruitment correspondence is normally by email so please check your email account and spam folder regularly.

We are committed to building an inclusive culture and strives to attract talent who thrive in an inclusive and flexible working environment.
If you have a disability or need any reasonable adjustments during the application and selection stages please let us know and will respond in a way that best fits your specific needs.
Please follow the link to find out more about how COVID-19 is impacting Recruitment and On-boarding for applicants.


Armed Forces Covenant
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant. We recognise the value that Serving Personnel, both Regular and Reserves, Veterans, Uniformed Cadet Instructors and Service Families contribute to our business and the United Kingdom. As part of the Covenant, Babcock offers Reservists and Uniformed Cadet Instructors up to 2 week's special paid leave to help them meet their commitments. To find out more please visit our website.

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