Transport Supervisor

Job Description

Contract: Permanent 
Salary: £25,979 - £29,777
Hours: 37
Location: Hereford
Closing Date: 29/02/2024
Interview Date: 07/03/2024
The councils Passenger Transport service is currently recruiting to a newly established position of Transport Supervisor.

The role will be based in our Special Transport team which delivers a complex range of transport services, providing special educational and adult welfare transport to schools, colleges and other establishments throughout Herefordshire and beyond. Through a network of approximately 40 internal and external staff, and contractors, Special Transport provides a daily service to 400 clients with a diverse range of additional needs.

The main duties of the Transport Supervisor will be:

  • To effectively supervise special educational needs (SEN) drivers and passenger assistants. Ensuring consistent and appropriate support including assisting the team manager with staff development and training
  • To carry out regular formal, and informal performance evaluations of external transport staff. Ensuring services are provided that comply with council policies, national guidance, and legislation
  • To act as the link between the work of the SEN transport office and that of the external transport staff. Representing the service at school and adult day care establishments
  • To supervise and assist pupils with special educational and medical needs on Home to School transport
  • To assist the team manager with the effective administration of SEN transport
  • To ensure an appropriate response to urgent operational issues as necessary

The Transport Supervisor will be responsible for supervising approximately 35 Drivers and Passenger Assistants, ensuring an effective link between the work of the transport office and that of external transport staff. The role will be part office based at the councils Plough Lane offices, or from home, and part external. Managing transport staff at schools and colleges around the County. A driving licence will be essential as you will need to drive between sites using a provided pool car.

As well as managing transport staff you will also need to work in the role of Passenger Assistant yourself, providing supervisory cover on school transport vehicles to cover for periods of staff sickness and absence as necessary. The hours are approximately 09:00 to 17:00 Monday to Friday, with some flexibility, you will also provide out of hours cover via mobile phone, coordinating responses to urgent operational and staff issues.  

You will need to be an excellent communicator with the ability to efficiently supervise staff, manage time and prioritise work. Co-ordinating a large number of remote workers will require excellent people management skills and the ability to effectively develop, and manage a team.

You should be able to demonstrate a clear understanding of the importance of operational efficiency and excellent customer service.

The work involves issues of a sensitive and confidential nature and applicants will need to display a clear understanding of the need for complete confidentiality.

In return we offer a comprehensive training programme covering all aspects of our service delivery, and an out of hour’s mobile phone allowance of up to £3,650 per annum in addition to the basic salary.

If you feel you would like to be part of this dynamic team then we would like to hear from you.

Benefits of working for Herefordshire Council:

  • A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
  • Pension Scheme Enrolment in the Local Government (LGPS)
  • Generous Annual Leave: 26 days’ annual leave (pro rata) plus bank holidays. After five years’ continuous service, this increases to 31 days (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
  • Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
  • Employee Assistance Programme: 24/7 access to support and counselling
  • Payment of professional membership fees
  • Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

•Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;

•Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant;

•Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.   

Please refer to the Job Description and Person Specification for more details of this role.

To apply, please submit your CV and complete the supporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.

Please note that only shortlisted candidates will be contacted. If you would like to obtain details regarding feedback on your application please contact Hoople Resourcing at: