UK Community Fundraising Assistant

  • Job Reference: 00847898-1
  • Date Posted: 9 June 2022
  • Employer: Royal Air Force Benevolent Fund
  • Website:
  • Location: UK - possibility of London, Edinburgh or other location
  • Remote Working: Some remote working possible
  • Salary: On Application
  • Bonus/Benefits: Circa £22,500 per year plus competitive benefits
  • Sector: Administration, Charity
  • Job Type: Full Time

Job Description

 The Royal Air Force Benevolent Fund is the leading welfare charity supporting current and former members of the RAF, their partners and families, providing practical, emotional and financial support, whenever they need us.

We are looking for a Community Fundraising Assistant who will be an integral part of the UK community fundraising team. You will have exceptional administration skills and be responsible for processing standard activities such as updating CRM records, monitoring sponsorship pages, and covering administrative tasks for the UK Community Fundraising Team. The Community Fundraising Assistant is the first point of contact for supporters and volunteers, providing a stewardship journey for supporters with low fundraising targets and acting as a point of contact for all enquiries and thanking. You will also be required to provide support at various events throughout the year.

To be successful in this interesting and rewarding role you’ll need to have proven experience of planning and organising, working with people and delivering results and meeting customer expectations. You will be passion about and committed to making a difference and accepting and tackling goals with enthusiasm.

A detailed job profile is available on the Fund’s website, For an informal discussion about the role please contact Michelle Jeffcott, UK Community Fundraising Manager on 07720 955097.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and providing examples of how you meet the person specification to, Pete Thompson, Head of HR, via email

Please note that interviews will be held on a rolling basis. Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified. Previous applicants will not need to submit a further application.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 10810090).


The UK Community Fundraising Assistant will be an integral part of the UK Community Fundraising team providing extra capacity to make the team more effective. Tasks and responsibilities will include standardising processes, taking ownership of areas of fundraising allowing the team to focus on high value and face to face fundraising activity. The postholder will take responsibility for a number of areas of fundraising to be agreed with the UK Community Fundraising Manager.


  •  Be the first point of contact for supporters and volunteers, updating CARE with new fundraisers.
  • Support with the recruitment and development of regional volunteers.
  • Monitor the challenge events inbox event inbox, update the website with new or filled placed and all associated admin.
  • Act as a point of contact for external agencies.
  • Work collaboratively with the Fund’s digital marketing team to provide content for the monthly challenge events newsletter.
  • Provide administrative support for the CFMUK.
  • Provide stewardship journey for supporters with low fundraising targets, acting as a point of contact for all enquiries and thanking.
  • Assist the CFR team at events and with preparation and set up at events.
  • Monitor stock levels for gizzets, clothing, materials and prepare materials for events.
  • Act as a point of contact for external designers.
  • Provide support with the creation of creative products and branding.
  • During busy periods of the year or annual leave ensure donations are being processed and thanked on time.
  • Provide support at various events as required throughout the year.
  • To ensure that all supporters and prospective supporters are managed on the CARE database and are appropriately updated in line with the Data Protection Act.
  • To ensure your work and that of volunteers meets Institute of Fundraising and Fundraising Standards Board best practice guidelines.
  • To signpost welfare enquiries directly to the relevant Fund welfare staff or external organisations
  • To adhere to the Fund Staff Handbook with respect to all fundraising activities.
  • Work collaboratively within the team and with other teams across the Fund particularly those working within the partnerships team to achieve fundraising targets and objectives.
  • Perform such other tasks as the UK CFR Manager requires.




  • Delivering results and meeting customer expectations
  • Relating and networking
  • Working with people
  • Planning and Organising
  • Adhering to principles and values
  • Adapting and responding to change


  • Presenting and communicating information
  • Following instructions and procedures
  • Achieving personal work goals and objectives
  • Persuading and influencing
  • Coping with pressure and setbacks
  • Writing and reporting


Academic or Professional Qualifications (or equivalent):



  • Good level of educational attainment
  • A levels
  • Institute of Fundraising certificate

Knowledge/ Experience:



  • Experience of using computerised databases and experience of maintaining supporters contacts on a database
  • Experience of working in a busy fundraising team
  • Knowledge and experience of Microsoft Office packages


  • Knowledge of methods of fundraising
  • Use of the CARE database
  • Knowledge of the Royal Air Force




  • Able to set deadlines and work to them
  • Good written and verbal communications skills.

Other Requirements:

  • Travel to other Fund and UK locations. Evening, weekend and overnight stays (as appropriate).