User Access Administrator

  • Job Reference: R-00169222
  • Date Posted: 21 May 2022
  • Employer: RBS
  • Website:
  • Location: Zurich
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Full Time

Job Description

We are looking for a User Access Administrator to join our team in Zurich.

  • This is an exciting opportunity for someone interested in working in an international environment.

  • You will work with various stakeholders and share the technical expertise within an agile, collaborative organization.

  • You will join our bank as it's transforming its architecture, pushing forward with innovative solutions in various technologies.

What you'll do

As a User Access Administrator you will play a vital Role to ensure the expectation is met according to the company regulation as well as to audit findings. As it is important GDPR cannot be neglected. User Access Administration also involves automation of generic task for which we use IIQ, Sales Point Identity Access Management to provision access rights. The goal keeper of this position should be capable of contributing possibilities for automation. Although we fit under a large organization the team based in Zürich is rather small so therefore for this role also apply certain task that fall under the first level support. It consists of dealing with End User reporting’s based on issues on the end user platform. Therefor the applicant should have a good common sense of End User platforms in a Citrix environment as well as in a common Desktop field. Further the role implies regular user access entitlements reviews according to obliged processes by internal IT security.

You’ll be responsible for:

  • Manage, Maintain and Support User access rights throughout the organization

  • Supports Users with SmartCard issues, handling Certificates errors and password resets

  • Manages and supports the JML (Joiner, Mover, Leaver) process in Active Directory

  • Supports Users with account issues in several 3rd party Applications

  • Works closely with service delivery and operations to ensure quality, standards and goals are met

  • Follows standard change management process.

  • Is involved in automation processes in IIQ.

  • Actively monitors the ticketing system and solves or dispatches issues accordingly

  • Maintains knowledge base for user based issues and user access related processes

The skills you'll need

We are looking for a strong team player with a positive attitude, who is able to work under pressure and take initiative. To be successful in this role you should have the ability to understand a complex environment and develop solutions. You’ll need to demonstrate related professional training or IT experience record, or a degree in computer science/engineering. Candidates are expected to be fluent in English and German, both spoken and written.

You’ll also demonstrate:

  • Good knowledge in Microsoft Active Directory/ Office products / Microsoft OS platform, Server and Client

  • Experience in exchange mail user administration

  • Good know-how in scripting e.g Powershell


At NatWest Services, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles.

Who we are

NatWest Services (Switzerland) Ltd is an IT services and operations processing provider for Private Banking entities of the NatWest Group. Our experienced teams are dedicated, determined and enthusiastic in using their capability and drive for innovation to design, build, maintain and run the delivery of an exceptional and sustainable service to Private Banking clients.

Our Private Banking entities offer high net worth clients a comprehensive range of private banking, wealth planning and investment management services across the Coutts and Adam & Co brands, and designated NatWest clients in the UK and internationally. To anticipate and respond to changing client demand, there is a growing emphasis on delivering a full range of innovative digital services.