UX Designer - Fulfilment & Payment

  • Job Reference: 633826
  • Date Posted: 21 January 2022
  • Employer: Tesco
  • Website: https://www.tescoplc.com/
  • Location: Farringdon, London, EC1R 5AR/UK
  • Salary: On Application
  • Sector: Retail & Consumer Products
  • Job Type: Full Time

Job Description

About the role

We are looking for a talented and experienced UX designer to help build outstanding fulfilment and payment experiences that have a positive and tangible impact on millions of customers.

As we've all learned over the past few years, ensuring people have easy access to food can't be taken for granted. You'll be responsible for discovering opportunities and crafting intuitive and effortless solutions that give customers their shopping whenever and wherever they want it.

About the team

Our vision at Tesco is to offer customers Britain's easiest shopping trip, whether they are shopping in-store or getting a delivery to their home (or wherever they might be).

We want our customers to be encouraged and whatever they are looking for, we're finding bigger and innovative ways to provide it.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a phenomenal team, great work/life balance, an excellent benefit package, and significant career development opportunities.

You will be responsible for

  • Improve the fulfilment and payment experience. You'll own projects from start to finish, while leading various UX initiatives including sketching, wireframing, low and high fidelity prototyping, and service/customer mapping
  • Partner with UX researchers to help your team develop appreciation for our customers and advocate for their needs.
  • Deliver valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components and patterns
  • Collaborate with different subject areas. You will work closely with UI designers, UX researchers, engineers, product managers, data analysts, and business stakeholders to explore, build and deliver your designs.
  • You'll provide feedback to your peers to help strengthen your team and Tesco as a whole. You will help your teammates build context, strong decision-making skills, and compassion for our customers

You will need

  • 3+ years commercial UX design experience
  • A strong, well-curated portfolio demonstrating your expertise
  • Prior involvement in high-profile design projects in a commercial environment
  • Passion for solving product problems while balancing all facets of a user experience (strategy and research, information architecture, interaction design)
  • A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions
  • Proficiency in interaction design for native mobile and web applications
  • Experience collaborating closely with multiple subject areas including product and engineering
  • Proficiency with current industry design and teamwork tools such as Figma, Sketch, Miro, etc.

About us

In the UK, Tesco serves some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit. 

Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. 

That's why 'Serving shoppers a little better every day' is our core purpose. As a business, serving customers is at the heart of everything we do - whether it's in-store or online.