UX Researcher

  • Job Reference: R-00126694-OTHLOC-GBR-5FEDI034
  • Date Posted: 29 April 2021
  • Employer: RBS
  • Website: http://www.jobs.rbs.com
  • Location: Edinburgh
  • Salary: On Application
  • Sector: Media and Internet
  • Job Type: Full Time

Job Description

Join us as a UX Researcher

  • Join an open and collaborative environment, where you’ll be helping to develop a programme of research for product-related human-centred design (HCD) challenges
  • You'll work closely with other members of the product team to deliver consistent, efficient, and enjoyable experiences
  • This is a great opportunity to develop your knowledge and skills while making a real difference for our customers

What you'll do

As a UX Researcher, you’ll be leading, defining and conducting investigations into customer experiences for our current and prospective products. These will be delivered across multiple platforms, such as desktop, web, mobile and tablet devices and for both browser-based experiences and native apps.

Working closely with product owners, UX designers, visual designers, and other stakeholders, you’ll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.

Additionally, you’ll be:

  • Contributing to the development of high-level storyboards and journey mapping to communicate goals, motives, and the means by which groups of customers use, or will use, a given product
  • Providing HCD recommendations based on research insight or recognised principles in psychology or ergonomics, supporting the design of solutions
  • Using multiple research techniques and providing the design team with multiple sources to understand and empathise with customer or user needs
  • Participating in content and application audits, including gauging the usability of new and existing products and making constructive suggestions for change
  • Acting as a champion of HCD by recommending the best possible UX research practice, principles and processes

The skills you'll need

You’ll need to have experience of supporting HCD processes and using both qualitative and quantitative research techniques to address design challenges for new and existing products or services. We’ll expect you to have the ability to use UX design research tools, including DScout, Optimal Workshop, Dovetail, Usability Hub and video editing software. You’ll also be creative in your problem solving and be able to work well as part of an Agile team environment.

We'll look to you to have an academic background in human-computer interaction or psychology. You'll have worked as part of a research team in the past with at least a years experience in user research within the digital world and experience of qualitative and quantitative methods.

We’ll also be looking for:

  • Experience of shaping and scoping the research approach to meet customer and business objectives
  • The ability to review digital experiences through a lens of heuristics
  • A curiosity about humans, their needs, goals and mental models
  • Knowledge of research techniques, including UX evaluative testing, focus groups, diary studies, ethnographic observation, survey design and co-creation workshops
  • The ability to deliver relevant and effective insight under varying project constraints