Virtual Assistant

Job Description

We are looking for a motivated and able person to act as a first point of contact for the Army families we support, offering immediate advice and signposting to the appropriate sources of further advice. If you have an understanding and knowledge of Army life and the challenges families face, with good listening and interpersonal skills and the ability to work as part of a remote team then you may be interested in applying for this role.

This is a fixed-term appointment anticipated to be of 12 months duration from April 2021.

About the role

This role provides a first point of contact for Army families seeking advice and support on issues that affect them as a result of having a soldier in their family.  The role provides immediate advice and signposting to assist Army families to access appropriate services and support.  It also provides referral services to specialist policy and regional staff within AFF. The role will also be responsible for elements of AFF’s social media engagement, primarily through Army families FB groups.

AFF employs three Virtual Assistants to cover operating hours and respond quickly to the Army families we support. This role covers the core hours 20 hours per week: 2.30pm – 7pm Monday to Thursday and 3pm – 5pm Friday. Additional hours may be required from time to time to cover absence and leave periods.

The role is home-based.

What we’re looking for

The successful candidate will have an understanding and current knowledge of Army life and its impact on families. You will need to be self-motivated, with good listening and interpersonal skills, enthusiasm to achieve results for Army families with the ability to work as part of a remote team.

A full list of the skills and experience we are looking for can be found in the Job Description.

AFF welcomes applications from all sections of the community. You must have the right to work in the UK.

For further information

Please download the following:

Any enquiries about the vacancy can be directed to the AFF HR team by email:

Closing, interview and start dates

  • Applications should be submitted by 5pm, 12 March 2021. Shortlisted candidates will be notified by 15 March and invited to interview.
  • Interviews will take place within 7 days of notification (following 15 March) via Microsoft Teams (candidates will need access to a laptop/PC or tablet in order to attend).
  • The start date for this post will be from 12 April (we may be able to flex slightly on the start date).