Works Planner - Empty Homes
Housing Maintenance and Asset Management
Permanent
Full-time
37 hours per week
NS8 £30,060 - £31,586 per annum
We are now recruiting to the role of Works Planner within our Housing Maintenance and Asset Management team. In this role, you will provide a quality service to all customers by providing advice and information, plan requests for repairs, and manage the trade team diaries effectively to ensure efficient use of their time and a first-time fix for all customers where possible.
You will have a range of responsibilities including, but not limited to:
- Acting as a first point of contact for all works planning issues
- To take responsibility for resolving customer enquiries and complaints
- To plan in repair works for empty homes, to make the most efficient use of time and resources
- To support the Works Planning Supervisor or Voids Supervisor with all day-to-day tasks
- To work with Stores to ensure materials are ready for repairs and issues are reported back
- To act as an advocate for customers to ensure issues are addressed and responded to
The successful candidate will:
- Have experience working in a works planning function, providing advice and guidance to customers
- Take a customer focussed approach
- Understand repairs, trades, and associated skills
- Be able to adapt communications to a range of audiences
- Be able to use tact and diplomacy to secure effective outcomes, maintaining professionalism in all situations
We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to our Hug in a Mug initiative, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.
We offer:
- Enrolment in the career average local government pension scheme.
- Flexi scheme.
- Hybrid working.
- A generous annual leave entitlement that increases with service.
- Family-friendly benefits.
- One days’ paid volunteering leave.
- Lifestyle benefits platform.
- Funded health cash plan.
- Free car parking to June 2026
- £10 a month gym membership at one of our four gyms in the district.
For more information, or for an informal discussion about the role, please contact Michelle Bentley via email on: michelle.bentley@newark-sherwooddc.gov.uk
A well thought through application addressing the advertised essential and desirable criteria for the post will be considered far more favourably than a generic application.
As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare a disability (as defined under the Equality Act 2010) will be guaranteed an interview provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specification on their application form.
Closing Date: 16 March 2025
Interview: 24 March 2025