Workshop Supervisor

  • Job Reference: 00459448-1
  • Date Posted: 12 October 2021
  • Employer: Bremont Watch Company
  • Website: https://www.bremont.com/
  • Location: Henley-on-Thames, Oxfordshire
  • Salary: On Application
  • Sector: Manufacturing Operations
  • Job Type: Full Time

Job Description

JOB SPECIFICATION

Position:

Workshop Supervisor.

Company:

Bremont Watch Company.

Location:

Department:

Report:

Henley on Thames, Oxfordshire, U.K.

Service Centre.

Service Centre Manager / Head of Technical.

 

 

             

COMPANY OVERVIEW

Bremont is a leading luxury British watch company producing beautifully engineered mechanical watches at their state-of-the-art Manufacturing and Technology Center “The Wing” in Henley on Thames, England 

 

Founded 2002, when Nick and Giles English, Co-Founders, embarked on a journey to make beautifully crafted pilot’s watches of exceptional quality. Driven by the desire to play their part in reviving the British watch industry and build a globally recognized luxury brand. 

 

Bremont is global business operating its own boutiques and a wholesale network across the world with its own manufacturing center based in the UK. As we grow the business, we look to invest in the right talent to enable us to achieve our goals.

 

CONTEXT AND PURPOSE OF THE ROLE

Manages a group watchmakers and technicians using effective feedback and communication of company goals while assessing work performance and identifying areas for improvement and training opportunities. Communicates business goals, repair and project deadlines, and staff performance with management team. Uses industry and company knowledge to facility a customer-focused efficient workflow. Maintains the workshop environment is operated to a high standard by delegating maintenance, cleaning and organisational tasks and duties to the team. The goal is to ensure that operations are carried out productively to ensure high quality, efficiency and sustainable growth.

 

KEY RESPONSIBILITIES 

− Area of responsibility: Service Centre watchmaker workshop, Service Centre Casing, and polishing workshop. (Referred to as 'locations under his/her control')

− Responsible for: Service Centre Watchmakers, Service Centre Casing and

Polishing technicians. (Referred to as 'his/her teams')

− Expected quality of repairs (esthetical + functional)

− Expected quantity for repairs (performance KPIs)

− Expected promised lead times for repairs (KPIs)

 

 

 

KEY RESULT AREAS 

Duties are related to the knowledge and level of the given Supervisor.

Manages and organizes his/her teams’ activity to maintain an efficient flow of repairs in the locations under his/her control while ensuring that they understand their duties, delegated tasks and expected performance levels.

Manages his/her resources to achieve the goals set in terms of quality, intervention content as well as promised lead times in locations under his/her control. (KPIs)

Collaborates with Logistics departments to achieve an efficient smooth flow of consumable spare parts to achieve Service Centre KPIs and targets.

Collaborates and provides technical advice with feedback with Service Centre Diagnosis and administrative departments to achieve an efficient smooth flow of repairs to achieve Service Centre KPIs and targets.

Tracks repairs through the locations under his/her responsibility to achieve the most efficient delivery time. Advises administrative team of any delays or possible issue arising that may influence a promised lead time or repair scope.

Maintains spare parts workshop consumable stock with the collaboration of his/her team members and logistics team, defines draw layouts advises replenishment lower level, updates procurement of obsolete or upgraded components. Informs procurement of errors inn delivered stock and delegates upkeep and maintenance to team members to maintain adequate space and quantity provision with new and existing calibers and models based on consumption priority.

Monitors his/her teams’ productivity and investigates and tracks return rates. Provides constructive feedback and coaching for his/her team members, produces reports via IT to quantify this activity for team members and management. Advises management of training/equipment/tooling/consumables needs that can improve efficiency, capabilities, or flexibility of his/her team.

Receives and discusses complaints, improvements or issues from his/her team members then finds solutions, resolves, or escalates to upper management.

Attends meetings and provides feedback regarding the status of the workshop to management and Service Centre wider team. Discusses possible improvements to achieve KPIs and improve service Centre performance. Advises management for capacity planning. (Service Centre KPI and Technical Team Meetings)

Monitors the consumption of consumables and tools, distributes replacements, requests replenishment and new items in good time through management or procurement. Oversees annual tool and equipment stock take. Arranges annual Internal calibration testing for workshop timing machines. Advises management of any other maintenance or calibration needs of workshop equipment or infrastructure.

Updates the statuses and progress of repairs accurately and punctually through the IT portals provided, ensures any team members also needed to use the IT portals do the same, coaches or requests training from IT to achieve competency to the needed level with IT systems.

Maintains a strong working knowledge of Bremont products and services and offers technical advice to Bremont team members.

Has a good understanding of EHS related tasks and procedures. Uses provided safety PPE and maintains them in good order. Arranges regular checks for teams PPE and requests replacements when necessary.

Discuses with any team member and reports to management any unsafe or inappropriate practices or behavior observed.

Delegates workshop maintenance duties and schedules to his/her team to maintain a clean tidy efficient environment with all equipment and tooling in optimum working condition.

Promotes quality to avoid repeating errors. Reports on and discusses quality issues for components, products or repair procedures with management and any team members concerned.

Complies to instructions given by management and technical guidelines set out by manufacturers and Bremont to ensures that quality work is being carried out and not compromised. Educates team members on any technical updates on the same scope.

Discusses issues on any trouble-related repairs or problems linked to workload or environment and provides feedback, to manager to achieve KPIs (Technical Meetings)

Trains new team members in company standards, product and environment familiarization, job duties and performance expectations. (Onboarding)

Trains watchmakers on specific calibers or models identified as a business need to expand that individuals’ personal capabilities and technical level.

Works in a safe and proper manor using best practice, guarantees the good order of his/her tools or equipment allocated to him/her and maintains them. Ensures his/her team members have been informed to do the same and requests and tracks replacements through management or procurement when replacements or new additional tooling is needed. (Bench Sets)

Has a good understanding of the equipment and tools in locations under his/her control, its correct use and safe operation. Ensures his/her team members have the same understanding. Arranges regular checks for calibration/maintenance or replacement and requests and tracks replacements through management or procurement when replacements or new additional equipment is needed. (Shared workshop equipment)

Coaches’ his/her team members, knowledge shares with colleagues, distributes policy and procedural information to advance the teams abilities to increase productivity and efficiency - best working practice-EHS-technical variations-product knowledge-technical updates and improvements made by manufacturers, engineering or other Bremont departments.

Undertakes technical training to expand scope, update best practice, stay current with technical evolution and best working practice. Undertakes special projects agreed by manager to expand skill base and track progress through One-to-One process.

Stays current by undertaking regular weekly repairs and interventions from the standard repair flow, to maintain watchmaker skill base as well as using this opportunity to deep investigate multiply return repairs and new calibers to gain clearer understanding of faults and to educate watchmakers on best practice.

Conducts bench tests for prospective watchmakers during the recruiting process to company guidelines, provides feedback and reports on the individuals performance of the tests.

 

KEY SKILLS & EXPERIENCE

The successful candidates will be/have:

 

−    Preferred WOSTEP or similar diploma in watchmaking −       Minimum 3 years bench experience.

        −    Proven experience as supervisor or relevant role

 

COMPETENCIES AND LEADERSHIP CHARACTERISTICS

The ideal candidate will possess most, if not all, of the following competencies: 

 

Honesty and integrity

Willing to adapt proactively and positively to new challenges

Understanding the brand ethos

A team player but also confident to work proactively without guidance Dexterity, meticulous attention to detail and exemplary organisational skills Able to communicate well, both orally and in writing.

High standard of written English and grammar

A hardworking and reliable attitude, able to work autonomously but collaboratively

Able to work on own initiative and to tight deadlines.  Self-motivated and sets high standards and constantly prioritises

Able to remain calm and focussed under pressure

Willing to adapt and take on new challenges and driven to continually improve

Ability to learn a variety of job descriptions

Excellent communication and interpersonal skills Outstanding organizational and leadership skills Good knowledge of MS Office.

Knowledge and experience of using a CRM system an advantage

The ideal candidate will be a competent individual who will be able to guide and train employees.