Our commitment to the Armed Forces Covenant

The Employer Recognition scheme, supported and awarded by the Ministry of Defence, is designed to recognise employers who are supporting armed forces personnel and their families.

We place a significant value on the role that Veterans play in shaping our organisation. Their work ethic, skill-set and capability to work under pressure are highly prized in an organisation that is going through significant change. We’ve a number of active Reservists in our organisation, whilst our pan-bank Armed Forces Steering Group has strategic responsibility for making banking simpler and fairer for the brave men and women who sacrifice so much to defend us.

We’re a proud supporter of the UK's Armed Forces and signing the Armed Forces Covenant is proof of our commitment to colleagues and customers with links to the Army, Navy or Air Force. Our covenant outlines how we support our military customers, colleagues and the wider military community.

For RBS, that means that we:

  • Provide access to financial services that meet unique needs
  • Support our colleagues in the Reserve Forces by providing bespoke policies including ten days paid leave to attend training – and additional unpaid leave when needed
  • Support family members, veterans and the wider armed forces community
  • Promote ourselves as an Armed Forces-friend

About us

We exist to serve our customers well. We support them by understanding their needs, and harnessing our people’s ideas. And in the process we’re continuing to make our business stronger, simpler and fairer. 

We’ve simplified our range of products and services around our customers’ needs. We are continuing to invest in technology to make sure our customers can benefit from the latest innovations.  We’re making banking easier and faster – even on the move – for our customers.

Already, we are a smaller, simpler and smarter UK and Ireland focused bank, and we’re determined to make the most of every opportunity to do more. We’re improving our efficiency and investing in ways to enhance our services. 

We’re focused on inclusion, from having a diverse work force, to making banking accessible to all our customers. We’re looking for ways to create products which make from easy, straightforward banking available to everyone. 

At the heart of our determination are our people. We take every opportunity to recognise and celebrate their ideas, innovation and talent. 

Importantly, we are becoming more resilient. We’re reducing risk, embracing technology and looking at new ways to better protect our customers.