Account Manager - North

The Account Manager role is responsible for maintaining and developing a customer portfolio focusing on new business and account management, Identifying areas for innovation and investment to assist with growth.

Key Responsibilities:

Sales

• Achieve growth in all areas of BCS Group and ensure sales targets are monitored to ensure targets will be achieved
• Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships
• Develop relationships with key suppliers and manufacturers to ensure knowledge and understanding of the latest industry products and innovations
• Work with Barhale senior management to ensure leads are generated where appropriate

Business Development

• Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the business
• Work closely with Business Unit Management, Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers
• Identify mailshots and exhibitions that BCS should attend as a business
• Ensure that customer feedback is obtained and shared regularly to make the business more efficient and to maintain a high level of customer service
• Monitor competition from a sales perspective and ensure that all information is shared

Customer Relationship Management

• Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintain a pipeline of opportunities
• Enter all customer visits and calls in the CRM
• Participate in networking at industry events and exhibitions to benefit the business
• Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers

Reports & Administration

• Complete a winning works summary every month that contributes towards the board report and quarterly business review submissions
• Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group
• Complete your administration requirements in a timely fashion

Key measures & targets:

• Sales targets
• New business
• Customer retention
• Customer satisfaction

Key relationships:

• Sales Manager
• Internal Sales Team
• Key Clients
• Key Suppliers
• Accounts Team

Person Specification:

The successful candidate is likely to meet all of the following criteria:

Essential

• Experience and in-depth knowledge and understanding of working in sales
• Strong verbal and written communication skills
• Good time management and planning skills
• Ability to prioritise workload and meet deadlines
• Strong presentation skills
• IT skills, CRM and design software experience are essential
• Team player
• Experience working in the construction, distribution or hire industry