Admin Claims Support
Bristol - Hybrid (2 days a week in the office)
Full Time, Permanent Position
Let's be brilliant for our customers
Join our Legal Expenses team as Admin Claims Support, where you'll be the pivotal force behind seamless claim processing, making a real impact by ensuring fair outcomes and delivering exceptional service to our customers.
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.
What you'll be doing
Reporting directly into the Legal Expenses Claims Team Leader, you'll be responsible for providing comprehensive administrative and claims handling support to the Legal Expenses Claims departments. This involves accurately assessing policy inquiries and determining coverage limits. You'll support the operation through gathering necessary documentation and assisting with administrative requests. Additionally, you'll manage supplier accounts, allocate incoming post, and maintain department documentation in compliance with records management standards. Ensuring adherence to internal and external policies and procedures, as well as managing business risks within the Direct Line Group Risk Framework, is also a key aspect of the role.
What we're looking for
Administrative and organisational skills to manage correspondence, documents, and data
A customer-centric approach with the ability to address customer needs promptly
Can collaborate with colleagues and support multiple teams
What we offer in return
We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
Generous 9% employer pension contribution
22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home, motor and pet insurance
Free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
Plus, many more
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Read our flexible working approach here
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com
Together, we're one of a kind
Hours: 35 hours (Monday to Friday, 9am to 5pm)
#LI-Hybrid
#LI-CL2