Applications Technical Lead

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Job Description

Job Title:    Applications Technical Lead

Location:   Service Headquarters, Tovil, Maidstone (with hybrid working)

Salary:       Grade 8 £47,076 – £52,397 per annum

Hours:        Full time - 37 hours per week

Ref:            VR1244

Being a part of Kent Fire and Rescue Service

Everyone is unique. Everyone has value. Everyone helps to make Kent Fire and Rescue Service a great place to work. We are one team. Together with our customers we are creating a safer future for Kent and Medway. 

Being an Applications Technical Lead

As an Applications Technical Lead in our IT Team, you’ll be a valued member of a small team with the responsibility of maintaining and supporting a suite of related business applications that includes our Finance, HR/Payroll and LMS applications.

What you’ll do

  • Provide 3rd line support for specific business applications to internal colleagues helping to resolve incidents that 2nd line are unable to or do not support
  • Direct a team of passionate and knowledgeable professionals, ensuring effective resource allocation and performance management across a broad spectrum of projects
  • Oversee the day-to-day support and maintenance of business-critical applications ensuring high levels of availability, reliability and performance
  • Build and maintain strong relationships with internal customers, suppliers and other IT teams to facilitate effective communication and collaboration
  • Work with the Applications Manager in the development of the business plan in line with business requirements and the IT Service Plan
  • Proactively monitor product roadmaps, identifying functionality that would benefit the Service and recommend timeframes for upgrading
  • Ensure transition of knowledge to enhance the teams’ technical abilities and increase their first time fix rates.

What you’ll bring

  • Experience of supporting HR, Payroll and Finance applications
  • Skills and experience in trouble shooting business applications
  • Relevant practical experience within a similar work environment
  • Experience of working directly with customers and stakeholders to improve services
  • Confidence to be able to influence and support improvements to both internal and external services
  • Ability to work on own initiative

How to apply

Please complete an online application and CV by midnight on 1st May 2024.

Interviews will take place 15th or 17th May 2024.

Kent Fire and Rescue Service, its employees and volunteers, are committed to safeguarding, protecting and supporting children, young people and adults at risk. As part of our safer recruitment process, we will undertake pre-employment checks to verify your suitability for the role. These checks will include your references and a standard or enhanced Disclosure and Barring Service (DBS) check. Enhanced DBS check with barred lists are carried out for roles with direct and unsupervised access to children, young people and adults at risk. Risk assessments will be undertaken on any disclosures identified as part of the pre-employment checks.

As a Public Sector organisation with added responsibilities under the Equality Act, 2010 the candidate must demonstrate an understanding of what is meant by Equality, Diversity and Inclusion and how this fits in with their everyday work.