Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity
The Department
At Moody's Know Your Customer (KYC), we solve problems that matter. We are a cross-functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world's financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats.
We combine the agility, passion and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody's network. We empower our people and are committed to helping them reach their goals.
The Team
As an Associate Business Analyst, you will be a core member of the Compliance Catalyst Product Management Team, which sits under the KYC Strategy & UX team. We drive growth for our product Compliance Catalyst, -a data-driven decision engine and risk management platform -, by setting the right customer retention strategy and enable a customer-oriented product lifecycle, from feature conception to deployment and customer enablement. Our team is composed of product strategist, product manager and business analysts who work collaboratively from different international hubs.
The Role
You will be responsible for ensuring that our product evolves aligned to customer needs and our business requirements. You will support our clients in their usage of Compliance Catalyst to ensure that our product is being used effectively to add value to our clients' business. Further you will act as an informed product expert for other internal teams and our customers where the traditional help desk cannot support. Your work will directly impact on customer satisfaction and retention. For this role, you bring not only a customer-oriented attitude, a passion for problem-solving, and a growth mindset, but also experience translating those skills into business impact for our customers.
The Responsibilities:
You will have the opportunity to:
- Assist in eliciting and validating product requirements based on the information collected from different internal stakeholders and clients with appropriate prioritization and identified dependencies.
- Assist in writing detailed, high-quality documentation of all aspects of the system, including business requirements, use cases, functioning and support documentation.
- Support roadmap planning activities, contribute to the elaboration of release content information or new features and communicate & educate internally on release cycles and scope.
- Act as a product expert & advocate for technical and functional product questions raised by stakeholders and customers. Be an active contributor to knowledge sharing and transfer through for example training sessions.
- Serve as an escalation point and owner for critical situations. Capture, report, follow-up and communicate on resolution of critical bugs, errors and service incidents.
- Be supported by and support other senior business analysts, product manager & strategist.
The Qualifications
- Professional experience in the product management area in a software development environment, ideally in a client facing role. Familiarity with the KYC and Compliance space is viewed favorably.
- Be able to build and maintain relationships with key stakeholders and collaborate effectively.
- Ability to quickly learn and retain new knowledge. Ability to guide own learning and contribute to domain knowledge building.
- Ability to work efficiently, both independently and in a team, with a solid sense for setting priorities
- Excellent communication, listening, and influencing skills
- High level of analytical and problem-solving capabilities
- Resilient, creative, motivated, calm balanced character and passionate about achieving results
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Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.