We have a new opportunity to join TVL Central Planning Team as a Central Planning Administrator.
As a Central Planning Administrator, you will allocate visit lead opportunities to those involved in visiting addresses to resolve TV Licence enquiries using various bespoke software packages.
These Software Packages manage the receipt of visit lead opportunities, score and then allocate the visit to the appropriate visiting resource to enable Capita TV Licensing to generate a TV Licence sale and maintain a deterrent against TV Licence evasion.
This is a full-time permanent role, offering hybrid working arrangements (office working assigned to our Bristol office). What you'll be doing:
- Issuing Sales, Enforcement, Commercial, Data Verification and Detection visits to the appropriate TVL officers
- Running Pre-Scripted SQL queries against the LASSY Mainframe
- Allocate visit lead opportunities to any third party visiting supplier
- Creation of TVL Officer Area Coverage Profiles using a GIS software package
- Running Pre-Scripted SQL queries against the LASSY Mainframe
What we're looking for:
- General Computer Literacy
- Experience in a Planning/Resource planning environment desirable
- An ability to assimilate and produce Management Information data
- To be innovative and creative in solution making
- Ability to learn new skills as required when new systems and processes are deployed
What's in it for you?
- A competitive starting salary of £24,950 pa
- 23 days' holiday (rising to 28) plus bank holidays, with the opportunity to buy extra leave.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
About Capita Experience
Capita Experience focus on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is to help our clients digitise their interactions with customers, members and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Closing date for applications 18th April 2024.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.