Role Description
We have an exciting opportunity to join the Claims team in our Milton Keynes office as a Customer Claims Handler in our Commercial Property Team.
Claims are a vital part of our organisation. Our dedicated, friendly Claims team delivers on our promise by helping people to rebuild their lives. We have an annual claims spend of a billion pounds, so by joining Allianz you’ll be making an incredibly important impact from day one.
We are looking for talent that can support and shape our business and generate initiatives that lead us forward in a rapidly changing technological and digital space, to outperform our competitors and provide world class customer service. Allianz are dedicated to ensuring you start your career in insurance with the best possible opportunities. We will put you through a comprehensive training induction programme and support your ongoing development, focussing on your career aspirations with us.
Our working hours are Monday – Friday 8.30am – 5pm (37.5 hour per week)
The role will be office based for the period of training and once fully trained you will be expected to work in the office 2 days a week the remaining 3 days working from home.
The Details:
The ability to organise and multi-task are essential skills required for this role. Other responsibilities will include:
Investigating, negotiating and settling your own portfolio of claims within agreed authority level in accordance with company and regulatory requirement
Proactively handling a caseload to achieve efficient and competitive settlements, ensuring claims are properly reserved and that unpursued claims are settled in accordance with settlement guidelines
Liaising with underwriters to ensure proper interpretation and application of policy wordings and appropriate knowledge transfer - Liaising with suppliers and Loss Adjusters on behalf of our customers
Paying valid claims ensuring the proper application of policy limits and excesses
Providing a high standard and quality of customer service with the ability to deliver high quality work to meet deadlines
Handling allocated internal tasks e.g. inactivity, diary, cheques and recoveries, ensuring that all are dealt with within applicable time limits