Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
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Moody's Analytics, Subsidiary company of Moody's Corporation, is a world leader in tools and services in financial risk management.
Grouping the non-credit rating activities of Moody's, Moody's Analytics offers its clients complete solutions that include credit risk measurement tools, valuation models, economic analysis, and software in financial risk management.
Moody's Analytics is recruiting a software application expert for its Client Services team.
Role/Responsibilities:
Working as a Client Service Specialist within an international team, you will develop deep expertise in our highly sophisticated Risk Management and Regulatory Compliance products. After an initial comprehensive training program, you will enrich your skills on a continuous basis through on-the-job learning.
Your key responsibilities will be:
- Acquire and maintain in-depth knowledge about Moody's Analytics products in order to provide expertise and assistance on product features and functionality.
- Accurately troubleshoot and investigate issues, responding to client demands in a courteous, professional, accurate and timely manner
- Manage and escalate requests appropriately while maintaining overall ownership of client interaction and delivery of solution.
- Identify, capture, and channel client feedback on product features, functionality and the product technical architecture to the Product Management teams.
- Participate in internal projects.
Qualifications :
- Degree in Engineering, Computer Science, Mathematics, Statistics or similar discipline
- Interest in learning new skills and developing a career in Financial software and services
- Superb analytical skills and persistence in problem solving
- Client focused, with the drive and enthusiasm required to achieve high levels of customer satisfaction
- Highly organized, autonomous and able to multi-task
- Previous experience supporting complex technology solutions would be an advantage
French language skills (preferred but not essential)
Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.