Commercial Direct - Claims SME (Full Time, Permanent Position)
Manchester, Glasgow, or Leeds - (Hybrid)
Let's make the most of your talent
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
What you'll be doing
You will manage operational process improvements, identify requirements, and apply knowledge of system functionality to deliver continuous improvements for the Commercial Direct claims function. You will also help deliver projects and business as usual (BAU) initiative goals, along with daily referral and issues management.
- Identify new requirements and enhancements to ClaimCenter functionality and business processes, ensuring these support the Commercial Direct Claims TOM and overall strategy
- Be a contact for Claims Change for change proposals in Commercial Direct Claims concerning ClaimCenter
- Collaborate with the Commercial Direct Claims Leadership team about changes and manage stakeholders
- Contribute to and deliver against Commercial Direct Claims projects, demonstrating sound knowledge of Commercial claims handling
- Provide operational input to any change requests and progress for Commercial Direct Claims in collaboration with Claims Change
- Define, develop and implement work streams across all lines of Commercial Direct, including support for onshore and offshore
- Demonstrate understanding and consideration to the difference in system functionality, claims processes/complexity and customers across Personal Lines and Commercial Direct
- Identify, raise and help investigate fundamental ClaimCenter issues affecting Commercial Direct, ensuring risks are identified, escalated and addressed
- Identify, own and manage the risks involved in running our business appropriate to the role, following Direct Line Group risk framework
- Ensure own product and process knowledge is kept up to date and identify opportunities to learn new skills and enhance capability and demonstrate DLG values
What we're looking for
- Previous property claims handling experience and preferably with a Commercial background
- Ability to analyse complex data, assess risk factors, and make decisions to improve claims outcomes
- Proficiency in navigating and managing changes and risks within the claims environment
- Competence in project management methodologies, with a focus on efficient claims handling processes
- Strong stakeholder management and engagement at all levels
- A continuous improvement mindset
Hours: 35 hours
There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be.
We're proud of who we are, of what we do, and what every single one of us brings.
Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher.
Together we're one of a kind.
What we'll give you in return:
We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
- Up to 10% performance-based annual bonus
- EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here
Being yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
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