Are you passionate about delivering excellent customer service and ensuring homes are safe, secure, and warm? Join our team as a Coordinator at Bromford, a certified Great Place to Work organisation, and play a crucial role in providing outstanding repair services to our customers.
In this rewarding position, you'll be at the forefront of our efforts to create a seamless customer journey. Your primary responsibility will be to coordinate a caseload of customer repairs, leveraging your excellent organisation and attention to detail.
As a Coordinator, you'll have the opportunity to foster collaboration and promote cross-team working. Your ability to build excellent working relationships will be instrumental in delivering an exceptional customer experience that we can all be proud of.
Central to your success will be your proficiency in using operational and data management systems, including our in-house systems. Strong IT skills and data analysis capabilities are essential for maintaining accurate and comprehensive records, enabling informed decision-making.
Embracing a customer-centric mindset, you'll strive to achieve high levels of customer resolution, always seeking to improve our services through shared best practices and continuous learning. Your effective communication skills and embodiment of our company values will make you an outstanding ambassador for our brand, building trust and respect with colleagues and customers alike.
To thrive in this role, you'll need:
- Proven experience working in a technical capacity within the repairs and maintenance service
- Experience of working with damp, mould, and condensation repairs
- A flexible working attitude with time, travel and demonstrated reliability
- Strong IT skills and data analysis.
While no formal qualifications are required, your practical and technical knowledge in these areas will be invaluable.
Join us and be part of a team that truly makes a difference in people's lives. Contribute to providing homes that our customers can be proud of, homes that work for them and their families, and homes that are a springboard for their aspirations.
Don't miss this opportunity and apply before Monday 6 May 2024 to help shape exceptional customer experiences in our team.