Annual salary: up to £24,960.00
Customer Care Co-ordinator
Glasgow - Office based
Up to £24,960 per annum
Full time - Permanent, 40hrs per week, Monday to Friday, 8.30am - 17.00pm
Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.
About the Role:
Due to a recent retirement, we are looking at hire a Customer Care Co-ordinator to join our team here in Glasgow.
This role will ensure all customers accessing our hub receive a warm, friendly, and consistent service to support all aspects of their needs during the time they are supported in initial accommodation. The service user is at the centre of the service we deliver, the Customer Service Co-Ordinator will ensure the support and welfare requirements for the service user are fully considered. Work closely with the wider hub team to ensure all aspects of support are in place and clearly communicated to the service user. Work processes are closely followed, and system updated accordingly. Ensure any customer or visitor to the office is created with a warm welcome and their needs understood and delivered. The role is a front facing one and representing the Mears values is a key focus for the role. Deal with any day-to-day aspects of the running of the hub, including procurement of office supplies, manning the reception/answering the phone, dealing with contractors and other third parties. Supporting and delivering key duties which form part of the initial accommodation process, these will include weekly cash ordering and dispersal, photocopying and scanning work documents and energy top ups. Escalating any issues to management or welfare teams regarding the safeguarding or wellbeing of the service user. Work with local community and third sector organisations to deliver support and services for the service users.
Role Criteria:
- Experience working with vulnerable service users or client groups
- Has experience of working both face to face and over the phone with service users/public
- Experience of working to tight deadlines in busy office environment.
- Experience with Word and Excel
- Experience of working with computerised systems, including data entry & calculations.
- Good time management
- Good written, verbal communication and interpersonal skills
- Strong customer service ethos
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
- Company Vehicle and Fuel Card
- Access to EAP Counselling sessions
As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.
If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on beth.dunford mearsgroup.co.uk . We look forward to hearing from you soon.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.