Annual salary: up to £26,000.00
Customer Care Coordinator
Larkhill
Full Time, 12 month fixed term contract with likely extension, 40 hours per week
Salary up to £26,000 per annum
We are working with our client to provide housing and accommodation to a vulnerable customer group. They will initially be housed in various accommodation bases, known as the transit estate, before being moved to a settled home in the community. Mears will be securing community homes over the next 6 months and some families will move to these homes, some will move to other dispersed accommodation throughout the UK.
About the Role:
Due to a new contract win we are seeking a Customer Care Coordinator to join our team. This is an exciting position that works exclusively to support individuals and families being accommodated by a specialist central government contract.
As a Customer Care Coordinator, you will be part of the ARAP Transit sites team and will report into the Transit Welfare Operations Manager. The role is responsible for delivering high quality transportation to Service Users, many of whom will be vulnerable. The role is responsible for planning, monitoring, controlling and delivering transport requests, working closely with rest of the Transit sites team to transport users safely and in a timely manner. Keeping safeguarding and Service User experience at the heart of the service is a key requirement in this role. The role requires the maintenance of accurate, auditable records to evidence all compliance and contractual obligations.
Role Criteria:
- Experience managing conflict
- Experience in a similar transport administration / business administration-based role.
- Planning and scheduling logistic operations as well as workload planning.
- Experience of working in a process driven and contractual environment.
- Working with a diverse client group.
- Experience of working with IT operating systems.
- Ability to work under own initiative and prioritise
- You will be supportive, trustworthy, a good listener, approachable, and empathetic to others
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Benefits we can offer you
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
If you feel you have skills and experience needed, please apply via the link below. If you have any questions regarding this role please contact Beth on beth.dunford mearsgroup.co.uk . We look forward to hearing from you soon.
Mears Group is a Disability Confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before employment.