Customer Liaison Officer

Customer Liaison Officer

Peterborough

Full Time, Permanent

42.5 hours Per week 8-5 Mon-Friday + Company car

£25,200.00

As a Customer Liaison Officer you will be out supporting residents with reactive repairs and maintenance across our portfolio of properties, working from job' to job', on your planned route with a wide range of general repairs and maintenance task. You'll need plenty of previous experience and a positive can do' attitude to excel in this role, meeting new people and delivering high standards of work and service are key.

Duties

Responsible for acting as Mears local operational representation for our customers, working closely with the local branch operational team and customers on a day to day basis. Developing strong working relationships with our customers is essential in order to provide front facing support and advice as required.  Providing efficient communication between the residents and operational teams by putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients and our customers.

• Provide a front-line professional service to all customers - pro-actively deliver a positive experience
• Coordinate and deliver all customer operational related tasks
• Ensure customer appointments are attended on time and to standard
• Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively
• Support customer engagement activities across all channels
• Support Customer Service Centre with resolution of front-line complaints and queries
• Act as a champion for social value, red thread and internal communications
• Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations
• Convey accurate and timely information to customers and operational team, in clear simple terms
• Ensure customers opinions are acknowledged and feedback into operational teams - champion customer insight solution
• Support delivery of customer training to operational teams
• Act as a Mears brand ambassador
• Ensure all related policy, process and procedures are fully adhered to

Role Criteria:

• UK full Driving Licence
• Previous Experience in face to face and telephone customer service
• Ability to work and have an understanding of the healthy and safety   on a hazardous site.
• IT Literate
• Good Communication Skills

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• Competitive basic salary
• 25 days annual leave
• Pension Scheme
• Employee Assistance Programme
• Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc.
• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
• Company Car

To apply, follow the link below or to discuss your application further; contact Francesca at f.park-davies mearsgroup.co.uk

Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.