Role: Deputy Director Operations
Department: Housing Development
Salary: Competitive
Term: Permanent Contract
Location: Hybrid (Remote/SW1 Central London)
Haig Housing Trust are recruiting the new and exciting role of Deputy Director Operations as part of a re-organisation of their Senior Leadership Team. This is a senior role, answerable to the Chief Operations Officer and Board, with a critical impact coordinating action to deliver ongoing success for a major UK-wide veterans’ charity on a growth trajectory. We work hard to develop, manage, and maintain a range of affordable, quality housing for veterans. To deliver this purpose we want people who are passionate, committed, proactive in providing quality services, and engaging all our stakeholders. We develop our team to be knowledgeable, self-regulating, and highly skilled, rewarding the value they bring to our charity.
Key responsibilities:
- Senior individual with exemplary leadership skills, able to inspire and motivate others
- Delivers impact, internally & externally, achieving goals in a timely way
- Lead change, breaking down barriers to build performance, capacity & continual improvement
- Effective communicator, adept at conveying a message across all media
- Able to analyse issues, making good use of data to deliver effective solutions
- Credible, builds confidence and able to handle complexity whilst delivering at pace
- Role model leads by personal example: collaboration, values, standards, behaviour & performance
- Foster a culture of personal accountability, innovation, staff development & well being
- Ensure effective planning, budget delivery and contractor / third party management
- Ensure compliance & discharge of all legal, regulatory, charitable & reporting requirements
- A guardian of Haig’s continued success by a relentless drive to improve beneficiary outcomes
The successful candidate will bring:
Experience – know what good looks like, analyse issues & deliver workable solutions
Leadership – works well with people to bring teams together and deliver impact
Change – challenges the status quo collaboratively to support wider change agenda
Growth mindset – innovate to create opportunities that deliver strategic aims
In return, Haig will provide you with a competitive salary and an attractive benefits package which includes a contributory pension scheme, generous holiday allowance, healthcare and life insurance.
How to apply: Applications are to be submitted with a CV and cover letter. Please apply here.
The closing date for applications is Wednesday 8 May 2024 however applications will be under constant review before the closing date so please submit your application as soon as you are able to as we reserve the right to withdraw the advert early if the list of applications is sufficient. First Interviews will be held on Monday 13 May 2024 and second interviews held on Thursday 16 May 2024.
Job Description
Reports to: Chief Operations Officer
Line Management: 5 Senior Managers
Background
A senior role, answerable to Chief Operations Officer and Board, with a critical impact coordinating action to deliver ongoing success for a major UK-wide veterans’ charity on a growth trajectory. The post holder will bring:
Experience – know what good looks like, analyse issues & deliver workable solutions
Leadership – works well with people to bring teams together and deliver impact
Change – challenges the status quo collaboratively to support wider change agenda
Growth mindset – innovate to create opportunities that deliver strategic aims
Credibility – motivation, gravitas and an engaging style; a good communicator
Senior Leadership Responsibilities
Senior individual with exemplary leadership skills, able to inspire and motivate others
Delivers impact, internally & externally, achieving goals in a timely way
Lead change, breaking down barriers to build performance, capacity & continual improvement
Effective communicator, adept at conveying a message across all media
Able to analyse issues, making good use of data to deliver effective solutions
Credible, builds confidence and able to handle complexity whilst delivering at pace
Role model leads by personal example: collaboration, values, standards, behaviour & performance
Foster a culture of personal accountability, innovation, staff development & well being
Ensure effective planning, budget delivery and contractor / third party management
Ensure compliance & discharge of all legal, regulatory, charitable & reporting requirements
A guardian of Haig’s continued success by a relentless drive to improve beneficiary outcomes
Job summary
Develop, deliver, assure and protect HHT services across the UK
Coordinate operational impact across all areas and teams, including projects & change plans
Deliver assurance and compliance across all operational processes, including contract oversight
Collaborative member of the senior team, ensuring successful resolution of operational issues
Act as the champion for operational issues across Haig
Allow people to thrive & deliver by effective line management of the operational team
Manage departmental risk & achievement of KPIs, with associated reporting and MI development
Work with the COO to deliver a change programme for housing operations
Allow Haig to deliver for our beneficiaries, building networks and communities
Person Specification
Qualifications/Education - Essential
- First degree in a relevant subject or equivalent experience.
Qualifications/Education - Desirable
- ECDL
Knowledge, Skills & Experience - Essential
- Detailed knowledge and experience of working with the Veterans community or working within the voluntary sector.
- 2 years’ experience at a senior level in Housing / Property / Contract/ Facilities Management
- 2 years’ experience at a senior level in complex operational role
- Experience in Budget management and control for a department/directorate
- Effective communication skills across all mediums (i.e. written/social media/verbal etc)
- Clear attention to detail whilst maintaining sight of the bigger picture
- Intermediate/advanced level of competence using MS Office
- Knowledge and experience of working with legal frameworks and legislation
Personal Qualities - Essential
- Ability to think, work and communicate at a strategic level
- Can demonstrate leadership skills
- A self-starter who can interpret strategic direction and deliver operational impact
- A problem solver delivering solutions to complicated issues across all stakeholders
- Ability to influence and successfully negotiate with individuals, groups and stakeholders.
- Self-motivated, unafraid to challenge and be challenged
- Able to build relationships, trust & credibility with diverse audiences
- Focused on impact, with clear evidence of proactive, collaborative & agile mindset
- Deep sense of duty, able to empathise with individuals in a professional way
- Personal resilience to work effectively and stay calm under pressure
- Ability to deal with confidential information whilst maintaining confidentiality
- Flexibility to work beyond standard hours to meet the requirements of tenants
- Comply with responsibilities regarding safeguarding & training
- Has an awareness, understanding and commitment to working within an equality, diverse and inclusive environment.
Personal Qualities - Desirable
- Clear identification with charitable purpose and a commitment to working for beneficiaries